We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
Our software engineers have just finished fixing the problem that was stopping some customers from activating BT Cloud, so it should all be working for you now.
Sorry for the inconvenience while we worked on this!
HI @chadders1 - It looks like you might have successfully activated BT Cloud now.). If it's still not working for you then could you send me a PM with your BT Account Number, and I'll get our techies to look into it.
@XxSteveDxX - If you're still having problems, could you send me a PM with your BT Account Number, and I'll look into it.
Thanks for fixing this. I hit the problem using Edge, searched on the error msg and got hits on BT forums, but then found I got errors accessing those! I got through to this forum using Chrome where I found the solution was to use Chrome for BT Cloud installation. I reported this to BT technical department who insisted the problem was with Edge because Chrome and Firefox worked ok. I'm glad someone in BT took this seriously.