Communication disaster

[thesilentone]

How do you get an engineer.

After several failed attempts we booked an engineer  on-line to repair a fault. We received a confirmation email from BT confirming our booking date and time.

Date and time has passed and no BT engineer has shown up.

On MyBT we click on track a fault to find this message that states: " There are no faults to display for this account"

How to get a BT engineer, pleae help.

[-Richie-]

For faults you can call 0800 800 151. then follow the prompts.

[Keith_Beddoe]

It would be Openreach not BT Retail that would fix your fault.

You should be able to track it online, unless it never made it onto the fault reporting system.

[thesilentone]

the system does not work, it says No faults, which is quite clearly wrong, so NO you cannot track on-line.

[thesilentone]

You must understand, the previous debacle that was 151 means no one calls anymore, it was a disaster area. Why should I spnd my hours trying to carry out a simple task of reporting a fault. 151 is nothing but stressfull call deflection.........

[-Richie-]

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@thesilentonewrote:

Why should I spnd my hours trying to carry out a simple task of reporting a fault.

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If you don't do it, nobody will do it for you, so your options are contact BT or live with the issue.

[thesilentone]

To be honest, over the last years BT has become such a difficult compay to work with, I am passed caring if my landline works or not. One thing is for certain, I am not going to waste my time and money trying to deal with a Company that appears to be out of control.

The sooner BT is broken down and sold off,  and re-establishes itself as a Customer orientated business the better.