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Community Newsletter Issue 44

Newsletter banner issue 44.jpg

What's new at BT?  

In this newsletter

Missed a previous newsletter?

Here are our latest issues!

Issue 43 Issue 42

Issue 41 Issue 40

BT Plus: Get faster broadband, more data and a promise to keep you connectedwoman-with-bt-laptop-looking-happy-136427310682602601-180521154256
With our new BT Plus offering, choose us for Fibre and 4G and you can enjoy some fantastic benefits.
Here’s everything you need to know.
BT Plus is available to new and existing broadband customers. Join us for fibre and mobile, and you get much more from your plan. Enjoy brilliant benefits such as faster speeds, extra data, and with our Keep Connected Promise we’ll get you back online quickly if your broadband stops working.
BT TV launches App Extra: Check out the great new featuresbt-tv-app-136428004710202601-180627114248
BT TV App Extra takes your viewing experience to the next level, giving you innovative ways to access content at home and on the move.
 The enhanced app means you can make the most of your BT TV package and the incredible shows on AMC, BT Sport and all your premium subscription channels.
Go here for all the fantastic new features that make watching the TV you love, easier than ever before. 
Premier League TV fixtures: BT Sport reveals August and September batch for 2018/19 season
BT Sport is delighted to reveal the first eight Premier League games it will show exclusively live in the 2018/19 season.
 What's new on BT TV?

Snatch season 2: The gang are back on the runsnatch---coming-soon-on-amc-136428547567902601-180726135755

It’s not all sunshine and sangria for the Snatch gang as they’re back on the run in season two of the gangster TV series.

The first pictures of Rupert Grint, Luke Pasqualino, Phoebe Dynevor and the cast in action in the new episodes reveal that the show’s location may have changed, but the scrapes and dodgy dealings haven’t.


Fear the Walking Dead season 5 confirmed – AMC series continues in 2019fear-the-walking-deads-alycia-debnam-carey-at-comic-con-136428610137002601-180730112859

Ahead of the season 4 premiere, it is revealed that the hit show will be back with more thrilling stories.

It’s time to celebrate for Fear the Walking Dead fans – the hit AMC series will be back in 2019 for a fifth season.


Reverie star Sarah Shahi talks virtual reality heaven and hell as the new series launches on SYFYsarah-shahi-136428556616502601-180727095536

The technology thriller follows a game that becomes far too successful for its own good.

SYFY is one of 60 premium channels available on BT TV along with other channels such as E!, Comedy Central, National Geographic and many more.

Community updates and hot topics

Whole Home Wi-Fiwhole-home-discs.jpg

As we posted last month, Whole Home Wi-Fi continues to be a top discussion on the community, particularly around the  most recent firmware update.

Feedback so far following this update indicates that the firmware has fixed this fault, however please keep your feedback coming if you're still affected.


 Failed recordings

Another hot topic recently has been about some customers experiencing a fault with their YouView from BT, whereby recordings were failing. Here is the latest update:

As some may have noticed we have indeed started the rollout of the new software releases containing fixes for the recording issues that many of you have told us about. That process will continue over the next couple of weeks and we're keeping a close eye on progress there and on the statistics around recording fallures to ensure that things are indeed improving for you.

Please join the discussion here, your feedback has been invaluable so far. 

Stories on news – our highlights

9 extremely useful apps for the savvy traveller9-extremely-useful-apps-for-the-savvy-traveller-136406718253002601-160610101017

In a digital age where we use smartphones more and more, it makes sense that instead of buying language dictionaries and tourist guide books, we would rather download a selection of helpful apps. Not only are they usually cheaper - or even free! - it also saves space in the suitcase.

Find out more!


Going away this summer? Make sure your smartphone is holiday-readyhow-to-prepare-your-smartphone-for-holiday-136428507305202601-180723173917

If you are heading away from some sun this summer, a smartphone will undoubtedly be an essential thing to pack.

So, before you step foot on a plane or ferry, make sure your mobile is ready.


Quiz: Where is the best place to put your router? Take our wi-fi testwi-fi-quiz-136407190234503901-160706141816

Are you getting the best wi-fi signal from your router?

Take our quiz to find out the best and worse places you can put your home hub.