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Community Newsletter Issue 47

Newsletter issue 47.jpg

What's new at BT?  

In this newsletter

Missed a previous newsletter?

Here are our latest issues!

Issue 46  > Issue 45 

Issue 44  Issue 43  

bt-mobile-data-sims-136429371801602601-180906112145Get online on-the-go with your tablet: Find out more about BT Mobile’s Data SIMs
We’re really excited to be introducing Data SIMs so you and your family can stay connected when you are on the move - with brilliant discounts for BT Broadband customers.


What is BT Plus?
BT Plus gives you extra speed, extra data and our promise to keep you connected.
So you can keep watching, listening, talking and sharing to your heart’s content. Wherever you are and whatever you’re doing, our best fibre and 4G is now even better together.
If you are already a BT Broadband customer, discover more about moving to BT Plus here: 

Keep Connected Promise

BT Mobile Data Boost

Broadband Price Freeze

Fastest 4G Speed

Dedicated UK and Ireland-based support


 What's new on BT TV?
The Man in the High Castle, Lore and The Romanoffs:outlander-series-4-hero-136430111075702601-181008142046 What to watch on Amazon Prime Video this October and coming soon
We round up the best TV and movies highlights coming to Amazon Prime customers.
sabrina-candles-hero-136430341861402601-181016122306Chilling Adventures of Sabrina: Why to watch the new Netflix supernatural teen drama from the makers of Riverdale
We reveal everything you need to know about the Chilling Adventures of Sabrina.
7 questions with… Snatch's Rupert Grintrupert-grint-in-snatch-136429935977702601-181002144243
The Hill Gang are back for a second series of Snatch and this time they’re on the run in the Costa Del Crime.
The star talks to us on set in Malaga, answering burning questions about Prince Harry, Spanish Harry Potter fans and getting banned from ASDA.

Community updates and hot topics



Scam calls

We continue to see several discussions about customers receiving scam calls, with scammers usually pretending to be calling from BT, Openreach or Microsoft about a problem with customers' services or hardware.

How to protect yourself from being scammed

We have a full list of tips on how you can protect yourself from scammers, ranging from being suspicious of unsolicited phone calls or emails, to being careful of who you give your personal information to.

There's a lot of useful advice on how to deal with unwanted and nuisance calls at

Latest scams

For the latest advice and information on how to deal with all the different type of scams, please check the advice at

How BT can help

We offer a number of services to help stop customers being targetted by scammers. Services such as BT Call Protect can help protect you from unwanted calls, and it’s included with your package at no extra cost.


whole-home-discs.jpgBT Whole Home 

We recently shared the latest information on the current firmware update, as well as the known issues which will be addressed in a future release.


BT Smart Hub

Following a recent firmware update, we recently received reports from customers having problems with 5GHz wireless range and speeds achieved, when using certain types of iPhones (it appears that this issue effects some older iPhone models - iPhone 6S and iPhone 7).

The Hub team have provided a workaround, which you can find here.

Stories on news – our highlights

Take a look at how to keep your child's smartphone safe onlinekeep-your-children-smartphone-safe-online-136429035742402601-180820165511
If you are buying your child a smartphone, discover how easy it is to activate BT Parental Controls and help protect them online.
 couple-amazed-by-tv-136429287098102601-180903122333What is HDR? Discover more about the technology that makes pictures more realistic
High Dynamic Range could be just as important as 4K when it comes to making Ultra HD as realistic as looking through a window. Find out why with BT’s guide to HDR. 
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