Community Newsletter Issue 47

[StephanieG]

What's new at BT?  

In this newsletter

What's new at BT?  What's new on BT TV? Community updates and hot topics Our highlights from bt.com news

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Get online on-the-go with your tablet: Find out more about BT Mobile’s Data SIMs

We’re really excited to be introducing Data SIMs so you and your family can stay connected when you are on the move - with brilliant discounts for BT Broadband customers.

What is BT Plus?

BT Plus gives you extra speed, extra data and our promise to keep you connected.

So you can keep watching, listening, talking and sharing to your heart’s content. Wherever you are and whatever you’re doing, our best fibre and 4G is now even better together.

If you are already a BT Broadband customer, discover more about moving to BT Plus here: http://www.bt.com/BTPlus 

Keep Connected Promise	BT Mobile Data Boost
Broadband Price Freeze	Fastest 4G Speed
Dedicated UK and Ireland-based support

 What's new on BT TV?

The Man in the High Castle, Lore and The Romanoffs: What to watch on Amazon Prime Video this October and coming soon

We round up the best TV and movies highlights coming to Amazon Prime customers.

Chilling Adventures of Sabrina: Why to watch the new Netflix supernatural teen drama from the makers of Riverdale

We reveal everything you need to know about the Chilling Adventures of Sabrina.

7 questions with… Snatch's Rupert Grint

The Hill Gang are back for a second series of Snatch and this time they’re on the run in the Costa Del Crime.

The star talks to us on set in Malaga, answering burning questions about Prince Harry, Spanish Harry Potter fans and getting banned from ASDA.

Community updates and hot topics

Scam calls

We continue to see several discussions about customers receiving scam calls, with scammers usually pretending to be calling from BT, Openreach or Microsoft about a problem with customers' services or hardware.

How to protect yourself from being scammed

We have a full list of tips on how you can protect yourself from scammers, ranging from being suspicious of unsolicited phone calls or emails, to being careful of who you give your personal information to.

There's a lot of useful advice on how to deal with unwanted and nuisance calls at www.bt.com/unwantedcalls.

Latest scams

For the latest advice and information on how to deal with all the different type of scams, please check the advice at www.bt.com/scams. 

How BT can help

We offer a number of services to help stop customers being targetted by scammers. Services such as BT Call Protect can help protect you from unwanted calls, and it’s included with your package at no extra cost.

BT Whole Home 

We recently shared the latest information on the current firmware update, as well as the known issues which will be addressed in a future release.

BT Smart Hub

Following a recent firmware update, we recently received reports from customers having problems with 5GHz wireless range and speeds achieved, when using certain types of iPhones (it appears that this issue effects some older iPhone models - iPhone 6S and iPhone 7).

The Hub team have provided a workaround, which you can find here.

Stories on bt.com news – our highlights

Take a look at how to keep your child's smartphone safe online

If you are buying your child a smartphone, discover how easy it is to activate BT Parental Controls and help protect them online.

 What is HDR? Discover more about the technology that makes pictures more realistic

High Dynamic Range could be just as important as 4K when it comes to making Ultra HD as realistic as looking through a window. Find out why with BT’s guide to HDR.