We continue to see several discussions about customers receiving scam calls, with scammers usually pretending to be calling from BT, Openreach or Microsoft about a problem with customers' services or hardware.
How to protect yourself from being scammed
We have a full list of tips on how you can protect yourself from scammers, ranging from being suspicious of unsolicited phone calls or emails, to being careful of who you give your personal information to.
There's a lot of useful advice on how to deal with unwanted and nuisance calls at www.bt.com/unwantedcalls.
For the latest advice and information on how to deal with all the different type of scams, please check the advice at www.bt.com/scams.
How BT can help
We offer a number of services to help stop customers being targetted by scammers. Services such as BT Call Protect can help protect you from unwanted calls, and it’s included with your package at no extra cost.
BT Whole Home
We recently shared the latest information on the current firmware update, as well as the known issues which will be addressed in a future release.
BT Smart Hub
Following a recent firmware update, we recently received reports from customers having problems with 5GHz wireless range and speeds achieved, when using certain types of iPhones (it appears that this issue effects some older iPhone models - iPhone 6S and iPhone 7).
The Hub team have provided a workaround, which you can find here.