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Community Newsletter Issue 48

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What's new at BT?  

In this newsletter 

Missed a previous newsletter?

Here are our latest issues!

> Issue 47  > Issue 46 

Issue 45  Issue 44 

Introducing Complete Wi-Fi
We now have a new addition to BT Plus. BT will now be offering Complete Wi-Fi, which comes with a complete Wi-Fi guarantee and our latest generation of Smart Hub.
New uses Wi-Fi Discs to extend your hub’s signal. And with BT Plus, it’s backed by a guarantee you won’t get from any other broadband provider.
New Complete Wi-Fi uses Wi-Fi Discs to extend your hub’s signal. And with BT Plus, it’s backed by a guarantee you won’t get from any other broadband provider.
We are very keen on your feedback. If you have any questions that are not covered in our FAQ section please post on this thread and we will try and get you the answers for you.
 What's new on BT TV?
The Grand Tour season 3 on Prime Videothe-grand-tour-136431233619402601-181122154307
Who's ready for more middle-aged men rampaging around the world? A riotous celebration of cars, travel and, occasionally, friendship – The Grand Tour will be back for a third season. Here is everything you need to know about the return of Clarkson, Hammond and May.

The Terror season 2: New cast revealed – Star Trek’s George Takei joins Ridley Scott anthology seriestakeihero.jpg 

AMC’s critically acclaimed anthology series The Terror has revealed new cast announcements for its second season, which include a starring role for Star Trek legend George Takei.

The critically acclaimed AMC series begins filming in January, 2019.

 Game of Thronesgame-of-thrones-136420565418002601-170821150820
Game of Thones season 1-7 are now available to buy in BT TV Store and to celebrate their release, we caught up with the stars of the hit HBO show. How will it end? The cast offer their verdict.

Community updates and hot topics 

Charges for Caller Display

A few people have reported that they've been charged for Caller Display, which is now a free service.

We can confirm that any charges raised after the 01/10/18 are wrong, and will be refunded automatically on the next bill.



Scams and scam awareness are a regular feature of this newsletter. The good news is that BT has recently introduced a new way to report a scam call. Join the discussion here.

You can report scam calls directly online at


Community updates

Please check our update on the latest changes and improvements to the BT community!

Stories on news – our highlights

We have put together a few articles to help with safety online
BT Parental Controls: The free and easy way to keep your children safe onlinebt-parental-controls-the-free-and-easy-way-to-keep-your-children-safe-online-136426018225502601-180324145132
BT knows being able to browse the web safely is important, especially if you have children. 
Here is how to keep your loved ones safe online with BT Parental Controls, which are free to all BT Broadband customers.
How to protect your computer from viruses and malware for freestay-safe-online-protect-your-computer-from-viruses-for-free-136416541311602601-170317155640
Keeping your computer safe from viruses, malware and potential intrusion is an absolute must, but some anti-virus tools cost a pretty penny and require expensive renewals every year. Discover how BT Broadband customers can get virus and malware protection absolutely free and stay safe online.
7 tech resolutions to keep your children safe online7-tech-resolutions-to-keep-your-children-safe-online-136412883018302601-161230125354
The internet has opened up the world – it’s easier than ever to communicate and learn. But children today face many issues their parents didn’t encounter, such as cyberbullying, sexting and online grooming. Help your kids use the internet safely.
Need help?a8ffgkbq4kvutkj93smv
Our help pages contain a lot of useful information for BT customers.
Check out our security portal for advice on phishing scams, passwords, online privacy, and more.
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