Hi 4KTVFan - thanks for your passionate post! Please don't by any means think we don't appreciate the comments and feedback put on these forums. We absolutely do!! Contributors like you are vital in getting a feel for our customer experience as well as flagging issues to us we may not have spotted. So please keep it coming!
And apologies if i've given the impression I'm annoyed by genuine feedback. That's not the case 🙂
I'm sorry for the experience you had last weekend. We did have an issue but it wasn't something that we were aware of going into the event and the cause wasn't understood immediately. As such no fixes could be relayed to call centre staff and the only reason they'd have known for you not seeing HDR is that your device wasn't capable. This clearly wasn't correct in your case so really sorry about that.
Please be aware that we have several call centres around the country and hundreds of advisors - by the time we see feedback online/on social media about a problem like HDR, getting a clear message to call centres while we are trying to fix the issue can be a challenge and doesn't always filter to everyone. We should do a better job of communicating for sure.
So to be clear - we absolutely appreciate you guys contributing on these forums and, although occasionally I may seem defensive on why we've done things a certain way, do not take that as frustration at you all posting. Customer feedback is critical to making our products the best they can be 🙂
