Company unable to send me e mails

[bashley]

Good Morning Mr Ashley, 

Thank you for your email.

We have been investigating the issues with the BT internet email and have found that the issue is occurring with the BT internet service and not the My Finance portal. In order to resolve this please speak with BT internet directly. 

Kind regards,
Customer Services

How can I sort this problem out

Thanks

Brian

[DanielS]

Hi @bashley,

I am sorry to hear that the emails they send aren't being received.

I don't know what company you're talking to but it doesn't sound like they know who we are with how they're saying BT internet instead of BT. This may mean that they aren't following our best practices for postmasters and senders of email. They need to follow it for their emails to be received by our Customers.

Thanks

DanielS