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RogerB
Guru
827 Views
Message 101 of 120

Re: Complaint - 5 months on and BT have no clue what they are doing. Ofcom/BBC Watchdog here I come!

stats? .....
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apulmax
Contributor
822 Views
Message 102 of 120

Re: Complaint - 5 months on and BT have no clue what they are doing. Ofcom/BBC Watchdog here I come!

Screen shot 2012-11-28 at 00.24.41.png

 

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john46
Distinguished Sage
815 Views
Message 103 of 120

Re: Complaint - 5 months on and BT have no clue what they are doing. Ofcom/BBC Watchdog here I come!

In some cases lines can and do take longer than 10 days particularly when in that time they have been subjected to work on line all you can do is wait to get a good stable connection is patience
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RogerB
Guru
802 Views
Message 104 of 120

Re: Complaint - 5 months on and BT have no clue what they are doing. Ofcom/BBC Watchdog here I come!

If you continue to get line drops email back in to the moderators, they'll check out the line again ... and have access to the file notes, it's all you can do.
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apulmax
Contributor
770 Views
Message 105 of 120

Re: Complaint - 5 months on and BT have no clue what they are doing. Ofcom/BBC Watchdog here I come!

Drop outs continuing dispite the router config changes.

Screen shot 2012-12-01 at 11.50.25.png

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john46
Distinguished Sage
765 Views
Message 106 of 120

Re: Complaint - 5 months on and BT have no clue what they are doing. Ofcom/BBC Watchdog here I come!

Have you been back in touch with the moderators ?
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apulmax
Contributor
761 Views
Message 107 of 120

Re: Complaint - 5 months on and BT have no clue what they are doing. Ofcom/BBC Watchdog here I come!

I emailed them this morning, waiting for a response.

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john46
Distinguished Sage
753 Views
Message 108 of 120

Re: Complaint - 5 months on and BT have no clue what they are doing. Ofcom/BBC Watchdog here I come!

Ok please keep us posted
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apulmax
Contributor
722 Views
Message 109 of 120

Re: Complaint - 5 months on and BT have no clue what they are doing. Ofcom/BBC Watchdog here I come!

I emailed the Moderator and got a response this afternoon.

He said in order to do full tests on my broadband I need to swap out my netgear router with a BT HH.

I have a BT HH v3.0 but need to configure a few things before I swap them over.

 

I need to configure DDNS and allow incoming DMZ services for my CCTV and Server

 

In the port forwarding section, there is a drop down menu that have loads of games and stuff but nothing for DMZ.

I can not find DDNS at all.

 

Anyone help? as I will not swap over routers until the CCTV works on the HH

 

 

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apulmax
Contributor
695 Views
Message 110 of 120

Re: Complaint - 5 months on and BT have no clue what they are doing. Ofcom/BBC Watchdog here I come!

Just thought I'd update where I am so far, whilst I am waiting for the moderator on here to treat this case with a bit more urgency!!!

I spent about 10 hours trying to configure the port forwarding, eventually getting access to my CCTV and Server.

I am still getting dropouts, the last one at 8.00 this morning.

BT HH 3.0 Version 4.7.5.1.83.8.57.1.3 (Type A) Firmware last updated 03/09/2011 (still waiting firmware update)

 

Screen shot 2012-12-04 at 10.13.53.png

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