I am sorry you feel like that but the only BT Employees here are the forum moderators
the forum clearly states it is a self help forum as this shows
Hello and welcome to the BTCare Community Forums!
This is where customers help other customers get the most out of their BT products and services. Before you participate, please read our Community Guidelines.
The adsl line statistics from your router/homehub will help the community point you in the right directions, it will also help the BT Care Team if they are needed to help you further.
I have posted some help on how to get to your adsl line statistics below.
As to the BT Speedtesters, the http://speedtester.bt.com sometimes works on a Mac though a recent Java update has caused some problems. The http://speedtest.btwholesale.com works slightly differently and also uses flash.
ADSL Line Statistic Help:
If you have a BT Home Hub like the one below...
2) click Settings
3) Click Advanced Settings
4) Click Broadband
5) Click Connection or sometimes called ADSL (see picture Below)
The direct Address is http://bthomehub.home/index.cgi?active_page=9116 (for bthomehub3)
You will need to copy and past all the adsl line statistics ( Including HEC, CRC and FEC errors). You may need to click " More Details"
There are more useful links on Keith's website here: If you have an ADSL connection, please select this link
Don't have a BT Homehub/Voyager?
• http://192.168.0.1 for a netgear router and look for ADSL adsl statistics with information like noise margin and line attenuation, connection speed
• http://192.168.2.1 for a belkin router and look for ADSL adsl statistics with information like noise margin and line attenuation, Data Rate
Hope that helps,
First time I have been asked to post "basic details"
BT speedtester does NOt show full diagnostic test results, it only says there is a problem and to report it to BT
I have only one socket in the house which is an ADSL v2 socket. There is no internal phone wiring as the main DECT phone is plugged into the master socket.
I run a gigabit LAN with a managed switch and 2 netgear wireless routers, one of which acts as the modem.
There is no fault with my routers, switch or wiring, I have even disconnected everything and ran a BT Home Hub by itself for a week to prove a point, and this showed the same slow speeds and non-service.
My router only shows the sync speed, packet flows and attenuation which are all showing fine because they will not show any fault with the DSLAM.
Here are a few recent speed tests I have logged myself which show the up and downstream problems