Just to let everyone know, I am not the only one in my family that have had a total nighmare with BT!!!
This is my Brother's dilema with BT's incompetence they have lost his phone number
Amazing that the customer has to diagnose the fault to the router and request a new one.
Thanks BT you have been so helpfull......NOT !
For visitors to this site who are reading this, this is the response I get from the moderators...........Zilch
Sorry to hear your brother is still having problems getting his number ported back over to BT. I have dropped you a PM about this.
We are brother's in arms. What some of the mods on this site do not understand is that whilst it is important to get a fault fixed, the way BT goes about it is extremely incompetent. I too have a long career in IT & networking behind me. I set up a European remote support organisation for one of the major oil companies about 15 years ago, so know how one deals with real humans over the phone to fix their busted computers or networks. I sent Warren Buckley a list of the idiotic things that BT does - like closing a fault without checking that it is fixed with the customer, and what they don't do - like having different protocols for dealing with new and ongoing faults, like getting your staff to update the fault tracking website the users have access to, like being proactive in fault fixing, and most seriously - having adequate monitoring on services to flag up problems before the customers spot them. Did I get a response? Someone phoned me up and left a message on my answering machine about a week ago, but then they seemed to give up.
I like the idea of getting Warren Buckley on watchdog to answer some of these questions. I'd give him a grilling.
Apulmax has not been on forum since March 2013 so one assumes the problem was solved and unlikley to reply to your post
But others will come after us, and they will know they are not alone ....
ps my problem too is fixed, even if the BT support organisation isn't, so I'll probably say goodbye and thanks for the fish.
that's great - goodbye
Can we now get fish on this forum ?
Wouldn't mind some fresh trout.........