We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
Where do I begin with the BT service, here are some highlights:
I have to ask - what is the malfunction in BTs' customer services department which causes such mediocracy, inconsistency and pure shambolic dealings?
I'm awaiting the resolution of my complaint, with my absolute preference being outright cancellation and shifting to another provider.
One too many headaches courtesy of BT...
Hi @Antse7en and thanks for posting.
I'm really sorry you've had so many problems with BT recently. I've checked the case notes and the least you should expect is a call back when promised so I've emailed the manager in question and have asked him to get in touch.
Thanks for the response, but I'm afraid rather predictably this still has not happened.
I'm sorry I'm not surprised.
My complaint was actually well handled, and I was able to exit the contract without penalty due to the above failings.
Did I learn my lesson? Of course not.
I decided to take out a new BT package at my new address, and so the problems begin...
Why oh why are these simple things so difficult??
Thanks for posting back and I'm sorry that you're having problems with your order.
I appreciate the amount of times you have called that number and that you're still no further forward. We can pick this up for you and give you a hand from here.
We are busy at the moment so I just want to make you aware that it will take us a few days to get back to you. Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.