Dealing with BT can be difficult, I know from experience. I have asked a Mod to look into this. Having said they can be problematic to deal with they managed to do everything for my elder,y mother on the day specified.
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Hi @Cooki2222,
I would recommend contacting our order chat team at the below link:
If you still have problems after trying it, come back and let me know.
Thanks
DanielS
Rang up, very hard to understand the customer advisor due to speaking so fast and repeating the same information over and over again, still no confirmed date as to when an engineer will be out to my property to install the master plate that should have been installed yesterday.
Getting very frustrated and could now be looking at the possiblilty of taking my business elsewhere. I have already lost a days pay due to taking Monday 4th April off with no compensation whatsoever!!
BT Retail do not provide or maintain the external network. This is done by Openreach who work for all service providers. BT do not get any special treatment.
You would be in the same situation unless you have a cable provider.