No where did I say your case was not the most important case. I said "like you, every one feels their problem is the most important and should be dealt with immediately" so if you are going to quote me please do it accurately.
I have made no judgement on whether your case is important or not however I do accept it is important to you and that it has not been dealt with in a timely manner but my advice regarding the moderators still stands.
As the team in Liverpool have taken ownership of this we won't be able to help. They are going to send you a letter that lets you know what options are available to you and what you can do to dispute it. I'm sorry I don't have better news for you at this time.