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Aspiring Contributor
1,549 Views
Message 1 of 6

Complaint re TSG aerial installation

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Hi 

 

We were due to have TSG install an aerial today & they gave us an hour slot appointment time. Ten minutes after this appointment had passed they rung to say engineer not coming & can't re-book our appointment for another week!!  Has anyone else had this problem? How was it resolved?

 

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BT TV Expert
1,491 Views
Message 2 of 6

Re: Complaint re TSG aerial installation

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Hi @Sandra1, sorry to hear you are having problems. Did you book the installation directly from TSG or did you book it via BT(with them speaking to TSG on your behalf)?

If you PM me your telephone number, I can contact you to discuss getting this rebooked for you. Thanks.

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Aspiring Contributor
1,475 Views
Message 3 of 6

Re: Complaint re TSG aerial installation

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not sure how to send PM - sorry
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Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: Complaint re TSG aerial installation

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Aspiring Contributor
1,464 Views
Message 5 of 6

Re: Complaint re TSG aerial installation

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thank you Keith
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Distinguished Sage
Distinguished Sage
1,455 Views
Message 6 of 6

Re: Complaint re TSG aerial installation

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@Sandra1 wrote:
thank you Keith

To access your own private messages, use this link  https://community.bt.com/t5/notes/privatenotespage

 

You may need to look there for any reply.