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Beginner
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Message 1 of 2

Complaints Email adress needed urgently

I need an email address so that I can make a complaint. I require a refund on charges that have been added to my account. I have phonned seven times during a 2 year period and am still to recieve a response. BT's telephone complaints service is the worst demonstration of customer service I have ever witnessed. I have been on hold, on numerous occasions, for over an hour and a half. I have been guarenteed call backs but have never recieved one.  On my previous two calls I have full names of all of the people I have dealt with, including people that have hung up on me.

 

It is now also proving impossible to get hold of an email address. I can only presume that the people working for the complaints section of BT are not intelligent enough to use computers.

 

Please respond,

 

David Harris

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Distinguished Sage
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Message 2 of 2

Re: Complaints Email adress needed urgently

Hi I am sorry you are having a problem with your BT Service
This is a customer to customer self help forum the only BT presence here are the forum moderators

 

This link may help you https://bt.custhelp.com/app/contact#h=eyJzdGVwMCI6ImNvbnRhY3RJdGVtTGluazU2NDIiLCJzdGVwSWR4IjoxLCJzdG...

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