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@david112 I called there but missed you. I've taken over the case management of the complaint on your account and I'll give you another call tomorrow with an update.
@NeilO thanks Neil, picked up your voicemail but I was in a meeting. If you could give me a call back today that would be ideal, or even if you have a direct no. I would like to call you.
@NeilO left the office today before you posted your reply. He'll be in tomorrow afternoon and will call you again. He doesn't have a contact number that you can reach him on but he will be in touch.
@david112 I haven't forgot about you, the TV team picked up my request yesterday evening and I'm awaiting further updates. As soon as they get back to me I'll be in touch.
@david112 This is taking longer than I first anticipated to get sorted but it does appear to be moving forward with the TV team. I'll be in touch next week.
