Complete Confusion - Help

[PD_BARBS]

I feel your pain, they were supposed to call me tonight to sort my issue and nothing at all.

[PD_BARBS]

BT got back to me last night and said I couldnt get it as my line wasnt fast enough and that I needed 60mb, even though I have 50mb.  Even though the website states you should be able to get UHD with upto 38mb line.  So confused is the right word for it.

[david112]

I had the same. The boys on the forum goes it for me. Good luck. You should be able to do it.

[david112]

@JohnC2 @DanielS @NeilO still no new box, no phone call (even out of courtesy) and i now have an update saying it wasnt delivered to my city centre flat because of adverse weather! No card either, only way I know is that I had to check the parcel tracking. 

How do I escalate this complaint, its getting to be a bit of a joke now. 

Really regretting getting involved with BT! 

D

[david112]

@JohnC2 @DanielS @NeilO Still waiting on my call back from thevresolution team. Hoped it would have been by now. 

[david112]

@JohnC2 @DanielS @NeilO Gents again I need your help. My Bill for BT this month is 168.16!!!!!!!

Honestly, BT just goes from bad to worse.

Could someone please call me to explain.

[NeilO]

@david112 I'm really sorry about that, I can see the resolutions team have got that sorted for you and replied to your email.

[david112]

@NeilO how do i take this complaint further. Its really poor.

[NeilO]

@david112 you would need to contact the resolutions team back as the complaint has already been escalated to them. 

[PD_BARBS]

David did you get a UHD box, as they wouldnt even entertain me when I also have a 52 download on my line, but they told me I need 60.