Complete Confusion - Help

[NeilO]

@david112 Sorry it's taking longer than I would like. The TV experts should be able to do the order very soon and I'll be in touch as soon as they update me. 

[david112]

@NeilO can you please explain why i now have an email from BT explaining that my contract has changed to 24 months and gone up in price from £11.50 per month to £14.00 per month, no correspondence from BT other than this, no phone call, no explanation. 

Please call me when you can.

[DanielS]

Hi @david112,

The BT TV Expert placed the order for you. Once they've an update for us we'll correct the contract term and any differences in rental.

Thanks

DanielS

[david112]

Thank you. Email says a new box is arriving today but heard nothing else. Perhaps someone could call me

[PD_BARBS]

This is the exact same issue as mine, so will be watching for a resolution with interest.  But BT really need to stop misleading customers.  

[david112]

Bt customer service is really poor. Sky maybe more expensive but in my experience have gotten in right. However all credit to the guys on the forum who have been very helpful at all times.

[MadRob]

I have found the best place for help is on here. The Mods are brilliant when they pick up on an issue, and own that issue through to resolution. I've been indebted to them a couple of times recently. Top guys and gals.

[PD_BARBS]

That is great to know.  The staff have been responsive to date, so hopefully they will sort the issue.

[david112]

@DanielS i have recievd a view emails saying a new boxx would be delivered today, but i have had nothing. 

Sorry, its just really frustrating now....

[JohnC2]

Hi @david112 Sorry you have not received your new box yet. I've checked on the delivery for you and it will be delivered tomorrow.

Cheers

John