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Aspiring Contributor
190 Views
Message 41 of 42

Re: Complete Confusion - Help

@NeilO appreciate that, but someone needs to explain to me why I - the customer - is doing all the work to contact BT to get my problems resolved. Someone in the plethora of BT staff should simply take ownership for my issue and follow it all the way to resolution as opposed to me posting on an open online forum, calling and leaving voicemails and sending emails.

 

The value of my incorrect billing is just silly now (over the last 12 or so months) .

 

D

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Aspiring Contributor
190 Views
Message 42 of 42

Re: Complete Confusion - Help

yes I did but it took me the best part of two months, incorrect billing, contract inaccuracies and challenges trying to speak to someone. Its not really worth it.

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