Hi @Julesman, if the complete wifi service is being itemised on your bills then I'd doubt there is an issue with the package. Have you tried deleting the app then reinstalling it yet?
The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. On the home screen, select More, Your wi-fi network and then Set up new disc. This will guide you through the set-up and suggest the best location for your disc.
Alternatively, follow the steps below to connect using an ethernet cable. There's one in your Hub box.
- Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc
- The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes
- You can now unplug the cable. The light will change to flashing red, but will go back to solid blue after a few seconds
- Unplug the disc from the mains and plug it in at the preferred location
