Spoke to BT last night on 151 and was advised they would escalate the case and it should be fixed by midnight tonight. I am not optimistic however.....!
I tried to change from BT to Vodafone 2 months ago but on the disconnection/reconnection swap date of 29th November nothing happened and when I phoned Vodafone they said that BT had not released the line and when I phoned BT they said that someone had cancelled the disconnection (ie. probably them) and after explaining to them why I was leaving BT they offered me a deal to match Vodafone so I agreed a new 2 year contract! I now wonder whether the disconnection finally went ahead 3 weeks later although BT have said I am still connected, I am again not optimistic.......and wish I had demanded the swap to Vodafone!
I have had the same issue and broadband just stopped working on 22 Dec, raised the fault and they have been ringing us every other day to see if it suddenly works, an engineer was sent out and changed the socket on the wall. This didnt work and we are still unable to get internet even though the hub light is blue.
We are also west southampton so there is obviously a fault in the area.
It must be a BTWolesale issue as there's nothing listed for that exchange by Openreach.
Most likely a broken fibre feeding the cabinet, which is why Openreach would be looking at it. The cabinet could be fed from Shirley exchange, or Southampton Central.
That would still give a blue light, but no connectivity.