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Ectophile
Distinguished Guru
846 Views
Message 31 of 42

Re: Complete broadband failure since 22nd December

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Ofcom don't do individual complaints - that's what the ombudsman is for https://www.ombudsman-services.org/communications.html

 

But do give the mods a chance first.

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1000pr
Aspiring Contributor
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Message 32 of 42

Re: Complete broadband failure since 22nd December

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Ok thanks 🙂
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1000pr
Aspiring Contributor
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Message 33 of 42

Re: Complete broadband failure since 22nd December

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Just had a phone all from BT customer resolution centre in Manchester? saying that they are going to do a "cease and re-provide" which will take up to another 5 working days and with no guarantee at the end :-(, 😞
but this will hopefully resolve the issue....!
Otherwise I'm off to Beachy Head!
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amb1
Aspiring Contributor
788 Views
Message 34 of 42

Re: Complete broadband failure since 22nd December

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Hi @1000pr, do you have a Hub6? We had an Engineer come out today, all lines to our house are getting high broadband speed, but not internet with our Hub 6, he connected his Hub 5 and it worked perfectly! Unfortunately he couldn't leave it with us so i need to request one from BT if they have the 5? Sounds like they have lots of problems with the Hub6 - i wonder if the 6 is also causing your problems?
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1000pr
Aspiring Contributor
770 Views
Message 35 of 42

Re: Complete broadband failure since 22nd December

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Still on hub5 and maybe a good thing hearing of your issues 😞 it would be lovely to have high broadband speeds and Internet but that's just a dream!
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JohnC2
Moderator
Moderator
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Message 36 of 42

Re: Complete broadband failure since 22nd December

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Hi @1000pr I am sorry that the broadband has to be ceased and re-provided and I will also keep an eye on this to ensure we get your broadband connected as quick as we can. 

 

Cheers

John

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1000pr
Aspiring Contributor
736 Views
Message 37 of 42

Re: Complete broadband failure since 22nd December

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Thanks John. I was expecting a call from you yesterday but I guess there's nothing you can do now the cease and re-provide action is happening (soon hopefully)
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1000pr
Aspiring Contributor
707 Views
Message 38 of 42

Re: Complete broadband failure since 22nd December

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Still no broadband and no update or other communication from BT! I'll be looking to cancel my contract tomorrow as I'm fed up entirely!
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john46
Distinguished Sage
692 Views
Message 39 of 42

Re: Complete broadband failure since 22nd December

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with the timescale you have been given for the cease and reprovide it will be at least Tuesday before it is completed please give them a chance to resolve the problem
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NeilO
Moderator
Moderator
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Message 40 of 42

Re: Complete broadband failure since 22nd December

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@1000pr I can see @JohnC2 is still working on this and he's due to get in touch with you on Monday with an update.

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