Complete wifi

[Payla1802]

I have 2 discs, everything was going ok and now the Wi-fi is shocking, keeps buffering, it’s easier to use 4G than the Wi-fi, what has happened?

if I need more discs do I need to pay for them ?

in the app I used to see the discs and what’s connected to them now I cannot find them, is there a way of finding out?

[Keith_Beddoe]

It might be best to look at the main thread for the answer.

https://community.bt.com/t5/Home-setup-Wi-Fi-network/Introducing-Complete-Wi-Fi-from-BT/m-p/1901302#...

[VeteranISPUser]

Hi @Payla1802   

If this happened to me, I would reset the Hub and discs to factory default and set up everything as new rather than mess about trying to fix the issue. 

http://bt.custhelp.com/app/answers/detail/a_id/11386/~/how-do-i-reset-my-bt-hub-to-its-factory-setti...

[albertj]

Try resetting as suggested.

Regarding another disk, you can have up to 3 disks for free with complete wi-fi + Smart Hub. Call BT on 0800 800150, to get a new one.