Hi Paddy, thanks for that. The email seems to have gone to my spam folder -- I just read it. Please thank him for his response and apologise for me missing it.
I am glad that it reaffirms my concerns that we should not be being charged, and that we should not be having our supply cut off. Please can we confirm this is still the case, and have the internet put back on again?
@RobbieMac will be looking into everything for you tomorrow. However; in the meantime, I've activated your broadband services. It can take up to 2 hours for them to resume as normal. This is a temporary measure until Robbie sorts everything else out for you in the afternoon.
I am confused as to why there is an outstanding balance to pay if we are in agreement that we do not pay over usage charges?
I am free to call on my mobile (07xxxxxxx) between 2-5 tomorrow if possible?
Please edit out your Phone number this is a public forun and viewable worldwide
I am having similar issues with the billing again. The latest bill is remarkably high. Please can you look into this?