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Aspiring Contributor
363 Views
Message 11 of 18

Re: Complex situation proving hard to solve

Hi Paddy, thanks for that. The email seems to have gone to my spam folder -- I just read it. Please thank him for his response and apologise for me missing it.

 

I am glad that it reaffirms my concerns that we should not be being charged, and that we should not be having our supply cut off. Please can we confirm this is still the case, and have the internet put back on again?

 

Many thanks,

 

Babar Hussain

0 Ratings
Moderator
Moderator
352 Views
Message 12 of 18

Re: Complex situation proving hard to solve

Hi @BHussain,

 

@RobbieMac will be looking into everything for you tomorrow. However; in the meantime, I've activated your broadband services. It can take up to 2 hours for them to resume as normal. This is a temporary measure until Robbie sorts everything else out for you in the afternoon.

 

Thanks

 

DanielS

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Moderator
Moderator
332 Views
Message 13 of 18

Re: Complex situation proving hard to solve

Hi @BHussain

 

I have sent you an email reply.

 

Please reply to me when you get the chance and we will take it from there Smiley Happy

 

Cheers,

 

Robbie

0 Ratings
Aspiring Contributor
325 Views
Message 14 of 18

Re: Complex situation proving hard to solve

Hi Robbie

 

I am confused as to why there is an outstanding balance to pay if we are in agreement that we do not pay over usage charges?

 

I am free to call on my mobile (07xxxxxxx) between 2-5 tomorrow if possible?

 

Thanks,

 

Babar

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Distinguished Sage
317 Views
Message 15 of 18

Re: Complex situation proving hard to solve

Please edit out your Phone number this is a public forun and viewable worldwide

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Moderator
Moderator
300 Views
Message 16 of 18

Re: Complex situation proving hard to solve

Hi @BHussain I've removed the number for you. Robbie sent you an email so it would be best to reply to that. I'll let him know you posted just in case.

 

Cheers

John

 

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Aspiring Contributor
282 Views
Message 17 of 18

Re: Complex situation proving hard to solve

Hi Robbie,

 

I am having similar issues with the billing again. The latest bill is remarkably high. Please can you look into this?

 

Thanks

 

Babar Hussain

0 Ratings
Moderator
Moderator
277 Views
Message 18 of 18

Re: Complex situation proving hard to solve

Hi @BHussain

 

Thanks for posting back!

 

Sorry for the confusion.  Have a word with our >>billing live chat team<< to see if they can get you sorted today.

 

Let me know how you get on chatting with them.

 

Cheers,

 

Robbie

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