I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Welcome to the forum and thanks for your post!
Sorry for all the confusion with this! I understand that you're trying to transfer your services to your new address and you've been told you can't do this due to a request to take over the line at the property you're moving out of.
You can get in touch with us and we will check this out for you. Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.