Openreach engineer just left, having found no fault, so I thought I'd put this one out for suggestions.
We have an intermittent fault on our landline where we have no dial tone and we can't ring out. It sometimes fixes itself, but the problem always clears if someone rings us (or I ring the landline from the mobile).
This may be related to an issue where get get a noisy line that can be similarly cleared by dialling in from another number.
Pretty much all the wiring has been replaced (socket to network, pair to the local cabinet, pair from local cabinet to exchange.). Broadband is never affected, whenever an engineer visits things are fine and the line tests out OK.
Anyone got a tiny clue? Or is it haunted?
Solved! Go to Solution.
There may be someone along , to give 'real world ' advice on what the problem is likely to be and maybe offer an opinion on the engineer who has already visited you, but it sounds like a 'HR' , a high resistance connection somewhere in your 'line', anecdotally it seems that sending 'ringing current ' down the line ( done by you or someone else calling your number ) temporarily causes the HR to be less high resistance , and the line works for a while, but soon returns to the faulty state...the 'noise' on the line is another clue to this quite common fault condition.
These types of problems can be more apparent in bad weather, if it's dry and sunny, the problem can seem to disappear , only to reappear the next time it rains, and obviously if it's 'fine' when the OR person turns up, the line may seem OK to him or her....TBH , these days they have some quite sophisticated testers that should spot the problem even if the weather at the time of their visit is good
I have been checking your line and can see the last two engineer notes. They believe the issue is no longer there but I can't see where any changes were made. I think it would be best that I monitor this over the next week with you in case you have any further issues. I'll test your line again tomorrow and again on Friday. If you notice anything on your side, please let me know.
thanks for your input, I spoke to the engineer from the exchange today. He checked over the wiring and replaced the line fuses, which can apparently give issues, but the problem wasn't apparent while he was working.
it hasn't reoccurred since, and was happening at least twice a day before, so fingers crossed!
You are very welcome Phil.
I'm glad to hear the issue hasn't happened since. Hopefully replacing the fuses has fixed it. I ran another test this morning and it's testing ok. I'll be out of the office both tomorrow and Thursday so I'll be running my next test on Friday. Any issues before then, please let us know.
Yes, it's better than it's been for many years, so thanks for your help.
Incidentally, the lasttwo times I called BT I actually got through to helpful people in the UK, this makrs a quantum leap in BT customer service. Not sure if this is a new strategy, or if I was just lucky, but I actually managed to talk to people without wanting to eat my own leg in frustration -please feed this back to management!
Thanks again, Phil