A few months ago I noticed that my internet connection was dropping , also my download speed appeared to be considerably less than it had been over the previous 2 years.
I had a similar problem 2 years ago where after weeks and weeks of speaking to various people I was eventually given a contact number and that person within 12 hours got it sorted.
No disrespect meant to the call-centres but the biggest problem I have with bt is that you have got to move Heaven and Earth to get to speak to someone who actually listens to what you have to say.
Anyway back to my problem of 2 years hence , that very evening I recieved a call from an engineer from my local exchange who confirmed that he had done something on his end to increase my speed from 1000k - 3000k.
Still not fast enough for BT Vision ( which I would dearly like to get) but nevertheless acceptable for my current useage.
After his call I ran Hub Manager and confirmed a download speed of 3000k+.
No problems until some weeks ago. I checked with the Hub and the speed was now set at 1000k. My belief was that is was reasonable to assume that whatever had been done before had now been un-done. Now can I get anyone at Bt to acknowledge this? And when I put it as a question I can't even get an answer.I tell them that nothing has changed even the slightest on my end but they won't listen.
To be honest I did not want all the aggrivation I had before. I even said (when I was told it would be sorted within 48hrs) that I would change isp's if nothing was resolved. Not surprisingly nothing has changed and it is only because some months ago I signed up with a new 12month telephone contract that I have not changed.
I wish I kept that number I had but if anyone can help me I'd be very grateful. I want a lot more but only need to get back what it is that worked fine for me for all those years.
Hi Welcome to the forums
If you post the full stats from your router
For homehub – type 192.168.1.254 into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
Click on More Details and then post the full results.
also post the full results from http://speedtester.bt.com/
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
Then someone here may be able to help and offer more advice.
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side If the the reply answers your question the
Hi Thanks for you're reply. Couldn't get the info you requested by entering the address , but got the following info from my hub.HTML below. The bt line test achieved 916kbps stating an acceptable rate for my line was 200-1000kbps. the quite line test came up silent. I unfortunately do not have a master socket. I'm convinced that BT have somehow capped my line at 1000kbps. And how's about this as a conspiracy theory. The demand for bandwidth is so great that BT cannot cope , The're taking bandwith wherever they can to support the larger users otherwise there would be an outcry. How else can 3000kbps reduce to 1000 when nothing has altered on my end? The whole question of broadband bandwidth has in my opinion become too much of a political issue , and it's always the man in the street that suffers.
|Software version: 6.2.6.H||Time: 02/01/2012 13:35|
can you go back into the router and probably to advanced and you should be able to get the adsl stats
erros may have to show details
your connection speed suggest a fixed 1mb connection - is that possible?
I agree it shows as a 1meg fixed rate product but this can be imposed by DLM. I've seen it before. If the engineer has said that he'd done something to get his speed from 1meg to 3 then I'd expect that to be an SNR reset. Which would remove any caps or banding (depending if a circuit is 21CN) that had been applied to the line.
DLM can apply a profile to a 20CN line called ADSLMAX IPSTREAM (fixed1000) for circuits that perform very irratically. Occasionally SNR resets don't remove this and it has to be sent to BT Wholesale for the circuit to be reset.
Pleck I've send you a PM.
A SNR reset will not reset affixed speed line the only answer to this is to have the line regrading of the line to adslmax from a fixed service this posters problem need intervention by the forum mods to get the line regraded this is a link to the mods http://bt.custhelp.com/app/contact_email/c/4951 they will reply to you by email or phone they will be able to resolve this problem
I have been reliably informed that my line is capped at 1mb wheras I used to be on asdl max. I was told that if I were to tell the Mods this ,then they would know what to do to sort it out.
I do recall that when I originally joined bt. My line couldn't hold the 8mb available at the time ( kept dropping the connection)
I had to eventually settle for a stable connection at 3mb. Which was fine.