Confirmation of Payment Required

[MCS1]

Hi,

Please can someone help?

After raising an Equifax dispute, in regards to a default applied by BT, I have finalised the dispute process and made payment for the monies owed.

I require confirmation of payment via email from BT, also confirming the balance of the default has been settled, by tomorrow or I will fail my mortgage application 😭

 I've spoke to staff on the main helpline and they can not find my account details, so are unable to assist , is there anything I can do?

Thanks

[DavidM · Accepted solution]

Hi @MCS1 and welcome to the community.

I'm sorry you're having problems getting a confirmation of the payment. I'm assuming the account has been closed for some time? I'll be happy to take a look at this for you but it's unlikely we'll get to you before tomorrow. Is there any way you can contact your mortgage provider to explain? I'll drop you a private message now so you can get in touch.

Cheers

David

[MCS1]

Thanks David,

Yes, it's an account dating back to 2015/6.

I'll check my messages now.

[MCS1]

A massive thank you to @DavidM!

After multiple attempts to resolve via the BT helpline, online chat and emails, I reached out on the forum and David provided great communications from the off and successfully helped me to get this issue resolved.

[PaddyB]

Hi @MCS1,

That's great, thank you for updating the thread.

I'm glad my teammate @DavidM was able to help, I've passed on your thanks to Dave and his Manager.

Thanks,

Paddy