Conflicting broadband speed

[Les-Gibson]

@wtally 

Not really no.

BT can't be expected to know the details of your home equipment or the environment that it operates in (e.g. bigger or older houses, the siting of the hub, distance between the hub and your device etc can all lead to propagation delays and Wi-Fi signal losses on your home network) all they can promise is that they will deliver a certain speed to your hub which is why their speed tester works as it does.

By all means complain if you feel strongly enough to do so but in all honesty I don't think you'll find it a very productive use of your time.

[gg30340]

See link about the "Stay Fast Speed Guarantee"

What is BT's Stay Fast Guarantee for Full Fibre | BT Help

BT will only recognise any problems with the speed if it is being measured using the BT speed tester. This is for no other reason than it tests the line speed/throughput speed within the BT network to your hub.

Other speed testers test the speed from the hub to your device. BT have no control over this due the vast amounts of available devices that you could be using and factors within your home and home network network which can drastically affect speeds.

If you are testing on a laptop I would suggest that if it has an Ethernet connection that you carry out a speed test using that rather than using a wireless connection which can be affected by many external factors.

You should also ensure that your laptop has the latest drivers for your network card. You should check on the laptop and card manufacturer's websites rather than using Windows update.

If possible for comparison reasons you should also carry out tests on a number of different devices to see if they are all reporting the same.