Confused about BT Home Basic/Home Essentials

[dancevision]

Good afternoon 1st post please be gentle

I wondered if someone could help me, I've just had a long drawn out phone call with BT and I'm no clearer.

I don't have any services with BT or a landline or broadband with any other company. I'm on Universal credit and looking at applying for BT Home Essentials, as you can apply yourself. However where I live I can't get fibre so I've been told I'm not eligible for Home Essentials and have to order BT basic

I've just spent over an hour on the phone being passed from pillar to post and completed a form with the advisor who said it takes 14 days for DWP to confirm i'm on Universal Credit and that someone will contact me to set up broadband, they advised that Home Essentials can be set up straightaway online and is quicker to get a broadband connection, but I can't get Home Essentials as I'm not in a fibre area

My questions are, can I get Home Essentials on a copper connection.

Which is the quickest to set up of the two in terms of placing an order.

The adviser also mentioned I'd be credit checked, but from what I've read there is no credit check

I was told I'd get a form to complete in the post and then send back, but then was told that I didn't need to do this as the advisor has done this

I'm totally confused!

[PaddyB]

Hi @dancevision,

Thank you for posting and welcome to the Community. I'm sorry you've had difficulties signing up to BT Home Essentials. As far as I'm aware the service is available on copper (none fibre) lines. If you send me your details, I'll be able to take a look at this for you.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

[dancevision]

Thanks for the quick response, I've just replied with the information requested

[PaddyB]

Hi @dancevision,

Thank you one of the team will be in touch soon.

Thanks, 

Paddy

[dancevision]

Hi

I've just spoken to an adviser called Clive who has got this sorted out for me.

Thanks for arranging this so quickly, and another thank you to Clive was was extremely helpful, friendly and explained everything. He's in the Newcastle contact centre, so if there's any way of passing feedback to his manager, I'd be most grateful. It was a pleasure to speak to him

[RIC9380 · Accepted solution]

The advisors at the Newcastle Contact Centre are the friendliest. They're just geet canny 🙂

[DanielS]

Hi @dancevision,

I am happy to see that Clive has been able to get all of this sorted for you.

I've sent a message to him and to his Manager to make them aware that you posted thanking him.

I hope you have a great day.

Thanks

DanielS