Re: Confusion Reigns

JohnY954 · ‎07-07-2020

Good Morning

I've been trying to check up on my account to see whether I am getting 'Best Value for Money'. However, when I put in the account number I have, I get a message saying it's not the correct number.

Either I'm going 'nuts' or the BT web site is; please advise?

Regards

imjolly · ‎07-07-2020

this is a customer help customer forum and your post does not go to BT

can you access MYBT?

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JohnY954 · ‎08-07-2020

Yes I can

Keith_Beddoe · ‎08-07-2020

You may find that there is more than one account number shown in the dropdown list, make sure you select the correct one, as shown on your bill.

JohnY954 · ‎08-07-2020

I can't even find a dropdown list. If I click on bills or usage it goes straight back to the header page.

DavidM · ‎08-07-2020

Hi @JohnY954 and thanks for posting.

Sorry for any confusion with this. Are you able to post some screen grabs of what you're seeing? Please edit any personal details.

Cheers

David