Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
JohnY954
Beginner

on ‎07-07-2020 12h00

574 Views
Message 1 of 6

Confusion Reigns

Good Morning

 

I've been trying to check up on my account to see whether I am getting  'Best Value for Money'.  However, when I put in the account number I have, I get a message saying it's not the correct number.

Either I'm going 'nuts' or the BT web site is; please advise?

 

Regards

 

 

0 Ratings
5 REPLIES 5
imjolly
Distinguished Sage
Distinguished Sage

on ‎07-07-2020 12h36

551 Views
Message 2 of 6

Re: Confusion Reigns

this is a customer help customer forum and your post does not go to BT

can you access MYBT?



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
JohnY954
Beginner

on ‎08-07-2020 10h38

504 Views
Message 3 of 6

Re: Confusion Reigns

Yes I can

0 Ratings
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎08-07-2020 10h55

489 Views
Message 4 of 6

Re: Confusion Reigns

You may find that there is more than one account number shown in the dropdown list, make sure you select the correct one, as shown on your bill.

0 Ratings
JohnY954
Beginner

on ‎08-07-2020 11h59

464 Views
Message 5 of 6

Re: Confusion Reigns

I can't even find a dropdown list. If I click on bills or usage it goes straight back to the header page.

0 Ratings
DavidM
Moderator
Moderator

on ‎08-07-2020 12h22

449 Views
Message 6 of 6

Re: Confusion Reigns

Hi @JohnY954 and thanks for posting.

Sorry for any confusion with this. Are you able to post some screen grabs of what you're seeing? Please edit any personal details.

Cheers

David

0 Ratings