So we've recently moved house, and have had to take a downgrade from Fibre to 'Standard' broadband.
Upon checking with all major suppliers, this is indeed correct. Nobody is offering Fibre, and the best speed estimate is 2 meg. So I re-subbed with BT. Familiarity and all that...!
Our engineer came today and have set everything up (brilliantly, top guy, router reports a 7968 downstream data rate) and upon returning from his trip to the cabinet/exchange said that we can definitely get fibre at our property. The cabinet was about half a mile away, and was certainly fibre enabled and he claimed to know that other people are already enjoying fibre just down the road (even further away).
All checkers say we can't get it, BT said no way when I was ordering (although i've not yet rang them with this engineer info).
I triple checked with the engineer and he was 100% certain.
So can the online checkers be wrong? Should I ring BT and persuade them to try again? Or could the BT engineer be incredibly wrong?
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Enter your phone number and post results. Remember to delete number
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Left in Jumper
For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.
This line is on a Market A Exchange.
Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014.
If the End User wishes to migrate from their current Broadband supplier they will need to contact the Broadband supplier they want to take service from to arrange for the service to be migrated.
Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number, NAD, UPRN or Access Line ID (ALID) check.
Thank you for your interest.
Hi Webby, thanks for your reply.
I can confirm that even though the line has been going from pole to house for 10 years, it is a 'new' number.
Here's my results from that link:
Your fibre service is connected from this exchange.
Exchange name: Montgomery
Exchange status: Fibre enabled
Cabinet number: 3
Cabinet status: Please check the cabinet fibre journey above
Cab 3 is fibre enabled and accepting orders. Probably just need to wait until openreach database is updated for your new number then you will probably be able to order
Ok, thanks Imjolly, so which website is best for me to keep checking? The BTWholesale one?