Solved! Go to Solution.
Neither the customer care team nor Openreach engineers can do anything about congestion issues. The resolution lies wholly with BTWholesale.
Use @Keith_Beddoe's link for the steps you can take to get this resolved.
Thanks for posting back!
I've had a look at this and nothing obvious stands out. We are going to need your details to get a closer look at this for you.
Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.
Hello thanks for your reply, I’m on wootton bassett exchange, the problem is in the late afternoon and evenings. I’m checking my speed on the by wholesale site and screenshotting the results as suggested before. I’m just waiting to get 2 more results 1 this afternoon and 1 this evening. Then I will post up of this feed.
Don't forget to run the Further Diagnostics one the first test finishes. It is the further diagnostics result you should post.
I have sent a message to your team with my account details etc. Also whilst i have my computer on i will post up my speedtests 1 from last night around 8pm and 1 from this morning around 8am