Hi I have had infinity for a while now, never had an issue until now. I useually have speeds between 45-50 mbps. But the last few weeks it has been decreasing late afternoon - evening where around 8pm it will be around 3-4mbps which obviously is no good for Netflix etc. I have been in contact with BT customer care team which after several resets of my line etc called out an engineer. The engineer came out early afternoon and tested my line, I did say to him that I don’t have the issues until late afternoon early evening. He couldn’t find anything wrong with my line itself. He made a phone call to see the history on my line then informed me my issue was congestion. He asked if he could move my socket on the exchange and he was told no.
I had a follow up call the next day on which I informed them of the congestion issue. The woman on the phone said she can clear the congestion from her end and got authority off her line manager to do so. Now I’m in the 2 week monitoring my line part.
What I’m trying to ask is CAN anything be done from by office end for congestion? Or have I been sold a lie to bide them some time?
