Congestion on infinity 1 line

[StuartH]

Hi @SteveTheChef

Cheers for the update.

Run one test for me on the BT wholesale speed test site I will be in touch shortly.

Stuart

[SteveTheChef]

Thanks for the call, I thought it would drop towards the evening. here is what i got just now

will keep monitoring it

Thanks 

[StuartH]

Hi @SteveTheChef

I just ran the tests on my side to I can see the result on there.

I will need to run this past our suppliers again as the first fix hasn't sorted it.

They arent available now until Tuesday, would you be available to take a call Tuesday evening?

Thanks

Stuart

[SteveTheChef]

Hi Stuart

I’m away on business next week until Friday, I will be free Friday evening and the weekend if that’s any good

Thanks

[StuartH]

Hi @SteveTheChef

I'll be out of office Friday evening but I can call you on the Saturday if that works ok.

I'll do my best to keep you updated of any changes in the meantime, so you're aware of whats happening.

Cheers

Stuart

[SteveTheChef]

Yes Saturday is fine, gives me a chance then to run a speed test at peak times in the evening on Friday before we speak then

Thanks

[SteveTheChef]

Hello  @StuartH

Just a quick update before our chat tomorrow. I dont know if you have spoken with bt wholesale since our last conversation. Just ran a speedtest and dl speeds are still slow. 

I will post a screenshot here for you and bt wholesale can see my last speedtest anyway. 

cheers 

Steve

[SteveTheChef]

Hi Stuart

Sorry I missed your call, hopefully your conversation with the suppliers today will have a resolution tomorrow

Thanks
Steve

[StuartH · Accepted solution]

Hi @SteveTheChef

Thanks for taking my call today, it took a bit of time but now that the infrastructure work has been completed, I am pleased to hear the speeds have improved.

Should you need help again please post back in the community.

Cheers

Stuart