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Jez13
Aspiring Contributor
509 Views
Message 11 of 20

Re: Congestion on infinity

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Still happening I would have thougt the engineer reporting back would trigger a call from BT but not heard anything. BTCare almost impossible to get hold of online 😞

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john46
Distinguished Sage
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Message 12 of 20

Re: Congestion on infinity

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The Openreach engineer who visited you could do nothing as congestion issues are outside the control of Openreach and BT Retail the congestion issue will be resolved by BT Wholesale this takes time depending on the work that is needed to be carried out to increase capacity this problem will be affecting multiple providers not just BT Retail all you can do I am afraid is wait for the work to be carried out
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RobbieMac
Moderator
Moderator
461 Views
Message 13 of 20

Re: Congestion on infinity

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Hi @Jez13

 

Can you let us know what exchange you're connected to so that we can see if there are any known issues?  You can check here

 

Post back but please remember not to post any personal identifiable information.

 

Cheers,

 

Robbie

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Jez13
Aspiring Contributor
445 Views
Message 14 of 20

Re: Congestion on infinity

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Thanks for taking a look. I'm on Pontardulais exchange, SWPDW

BT Tech support have reset my profile but not sure why. The line speed is consistently slow each evening from between 4 and midnight. Speed is close to router sync rate all other times.
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RobbieMac
Moderator
Moderator
431 Views
Message 15 of 20

Re: Congestion on infinity

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Hi @Jez13

 

Thanks for confirming that.

 

I have had a quick look at this and I can see that there is a known issue which is down to be sorted by 23/12/2016.  Do keep us posted on here how things go.

 

Cheers,

 

Robbie

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Jez13
Aspiring Contributor
427 Views
Message 16 of 20

Re: Congestion on infinity

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Thanks Robbie very much appreciated.

Cheers

Jeremy
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Jez13
Aspiring Contributor
378 Views
Message 17 of 20

Re: Congestion on infinity

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Hi Robbie 

 

Can you check if this work was completed? Not seen any difference in evening performance since 23rd. 

 

Thanks

 

Jeremy 

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DavidM
Moderator
Moderator
353 Views
Message 18 of 20

Re: Congestion on infinity

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Hi @Jez13,

 

Thanks for posting. Can you run the speed test again and post the results so we can check that for you.

 

Cheers

 

David

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Jez13
Aspiring Contributor
319 Views
Message 19 of 20

Re: Congestion on infinity

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Hi David,

 

Re-test as requested ay 20:55.

 

Thanks,

 

Jeremy

 

Screen Shot 2016-12-28 at 20.57.03.png

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RobbieMac
Moderator
Moderator
293 Views
Message 20 of 20

Re: Congestion on infinity

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Hi @Jez13

 

Thanks for posting back!

 

I have checked this again today and it's still showing the date as the 23rd so nothing has changed.  Obviously we have passed that now so we will have to take your details and look at this on an individual basis.

 

Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.

 

Cheers,

 

Robbie