cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Jez13
Aspiring Contributor
797 Views
Message 1 of 20

Congestion on infinity

Go to solution

Hi. I'm having major evening and weekend congestion issues on my infinity service. I'm using the HH5 which sync's at 50M and gets 45m in the morning dropping to 8m from about 5pm. 

 

Engineer has been round today and no faults or noise on the line. Not sure where to go from here. 

 

Thanks for any help. 

0 Ratings
19 REPLIES 19
Keith_Beddoe
Distinguished Sage
Distinguished Sage
793 Views
Message 2 of 20

Re: Congestion on infinity

Go to solution

Please can you please provide BT Wholesale speed test results for different times of the day, including the further diagnostics page?

 

These must be done using a computer connected to the home hub, using an Ethernet cable.

 

 

This is needed before a moderator can be asked to look at it.

0 Ratings
Jez13
Aspiring Contributor
760 Views
Message 3 of 20

Re: Congestion on infinity

Go to solution

Thanks for that. I've run the first and second tests and will repeat a couple of times tomorrow.

 

Do I also need to do the test with the router reconfiguration?

0 Ratings
licquorice
Distinguished Sage
Distinguished Sage
756 Views
Message 4 of 20

Re: Congestion on infinity

Go to solution

No, not needed.

0 Ratings
john46
Distinguished Sage
735 Views
Message 5 of 20

Re: Congestion on infinity

Go to solution
you need to post the speedtest results here please
0 Ratings
pippincp
Sage
725 Views
Message 6 of 20

Re: Congestion on infinity

Go to solution

Also make sure the last test you do is when your speeds are slow.

0 Ratings
Jez13
Aspiring Contributor
694 Views
Message 7 of 20

Re: Congestion on infinity

Go to solution

I've taken a couple of tests, slow and fast. Also scripted a speedtest.net to run on a unix server connected to the hub at 2hr intervals. This shows the speeds drop and recover overnight.Screen Shot 2016-12-13 at 20.49.08.png2016-14-12-10-15.jpgScreen Shot 2016-12-14 at 10.45.32.png

0 Ratings
licquorice
Distinguished Sage
Distinguished Sage
688 Views
Message 8 of 20

Re: Congestion on infinity

Go to solution

Make sure you do another test when it is slow, it is only the result of the last test that is stored and thus gives BTWholesale the information there is congestion. No point in running 2 hourly tests except for your own information.

0 Ratings
Jez13
Aspiring Contributor
679 Views
Message 9 of 20

Re: Congestion on infinity

Go to solution

Thanks for that, didnt realise that they didn't keep them historical tests.

 

Will test again tonight.

0 Ratings
Jez13
Aspiring Contributor
631 Views
Message 10 of 20

Re: Congestion on infinity

Go to solution

Speedtest result showing lower speed. Not as bad as it has been but still pretty slow compared to the acceptable range.

 

Screen Shot 2016-12-14 at 19.05.47.png

0 Ratings