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Aspiring Contributor
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Message 1 of 20

Congestion on infinity

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Hi. I'm having major evening and weekend congestion issues on my infinity service. I'm using the HH5 which sync's at 50M and gets 45m in the morning dropping to 8m from about 5pm. 

 

Engineer has been round today and no faults or noise on the line. Not sure where to go from here. 

 

Thanks for any help. 

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Distinguished Sage
Distinguished Sage
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Message 2 of 20

Re: Congestion on infinity

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Please can you please provide BT Wholesale speed test results for different times of the day, including the further diagnostics page?

 

These must be done using a computer connected to the home hub, using an Ethernet cable.

 

 

This is needed before a moderator can be asked to look at it.

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Aspiring Contributor
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Message 3 of 20

Re: Congestion on infinity

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Thanks for that. I've run the first and second tests and will repeat a couple of times tomorrow.

 

Do I also need to do the test with the router reconfiguration?

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Distinguished Sage
Distinguished Sage
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Message 4 of 20

Re: Congestion on infinity

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No, not needed.

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Distinguished Sage
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Message 5 of 20

Re: Congestion on infinity

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you need to post the speedtest results here please
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Sage
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Message 6 of 20

Re: Congestion on infinity

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Also make sure the last test you do is when your speeds are slow.

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Aspiring Contributor
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Message 7 of 20

Re: Congestion on infinity

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I've taken a couple of tests, slow and fast. Also scripted a speedtest.net to run on a unix server connected to the hub at 2hr intervals. This shows the speeds drop and recover overnight.Screen Shot 2016-12-13 at 20.49.08.png2016-14-12-10-15.jpgScreen Shot 2016-12-14 at 10.45.32.png

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Distinguished Sage
Distinguished Sage
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Message 8 of 20

Re: Congestion on infinity

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Make sure you do another test when it is slow, it is only the result of the last test that is stored and thus gives BTWholesale the information there is congestion. No point in running 2 hourly tests except for your own information.

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Aspiring Contributor
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Message 9 of 20

Re: Congestion on infinity

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Thanks for that, didnt realise that they didn't keep them historical tests.

 

Will test again tonight.

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Aspiring Contributor
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Message 10 of 20

Re: Congestion on infinity

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Speedtest result showing lower speed. Not as bad as it has been but still pretty slow compared to the acceptable range.

 

Screen Shot 2016-12-14 at 19.05.47.png

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