Connecting dropping off again

[Techwizz]

The handback threshold applies to all ISPs. It basically determines the minimum speed you should get, and if the ISP can't meet it, then you can leave contract FOC. Hopefully, a mod will be along to help, as the disconnect frequency isn't normal.

[pippincp]

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@Techwizz wrote:
The handback threshold applies to all ISPs. It basically determines the minimum speed you should get, and if the ISP can't meet it, then you can leave contract FOC. Hopefully, a mod will be along to help, as the disconnect frequency isn't normal.

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No it doesn't.

[Techwizz]

Please explain then, because that's what I read.

Ah, I've written it wrong. I meant to say it's the speed at which you should get for your line length and other factors, it doesn't determine it, my bad.

[pippincp]

Also the handback threshold is purely between Openreach and the ISP. It has no bearing on the service offered by the ISP to the customer. The ISP may take it into considerstion though.

[Techwizz]

Hmm, but if the ISP cannot meet the handback threshold, then the EU can leave contract FOC.

[gg30340]

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@Techwizz wrote:
Hmm, but if the ISP cannot meet the handback threshold, then the EU can leave contract FOC.

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That is conditional and not a given.

"If the fault is within our control and we are unable to resolve, you may be entitled to cancel your broadband contract without paying a charge for ending it early."

https://bt.custhelp.com/app/answers/detail/a_id/35296/~/your-line-speed-explained

[Bobbydigital]

Drop outs, obviously I only notice the ones when I am using a divice connected to the intnent so there could be much more

17/02/2019 - 13:40
18/02/2019 - 01:45
18/02/2019 - 01:52
23/02/2019 - 19:26
23/02/2019 - 01:13
01/03/2019 - 14:16

[Techwizz]

Welcome back, @Bobbydigital.

Please can you post the info again (line stats etc.) I think you've got the idea now. 😉

[Bobbydigital]

1. Product name:	BT Home Hub
2. Serial number:
3. Firmware version:	Software version 4.7.5.1.83.8.236.1.2 (Type A) Last updated 16/07/17
4. Board version:	BT Hub 5A
5. DSL uptime:	0 days, 00:36:53
6. Data rate:	19978 / 76343
7. Maximum data rate:	28889 / 88055
8. Noise margin:	10.7 / 6.1
9. Line attenuation:	9.4 / 9.4
10. Signal attenuation:	8.9 / 9.4
11. Data sent/received:	2.5 GB / 57.7 GB
12. Broadband username:	bthomehub@btbroadband.com
13. BT Wi-fi:	Yes
14. 2.4 GHz Wireless network/SSID:	BTHub5-2FNM
15. 2.4 GHz Wireless connections:	Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:	WPA2
17. 2.4 GHz Wireless channel:	Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:	BTHub5-2FNM
19. 5 GHz Wireless connections:	Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:	WPA2
21. 5 GHz Wireless channel:	Automatic (Smart Wireless)
22. Firewall:	Default
23. MAC Address:	18:1e:78:1b:d5:00
24. Modulation:	G.993.2 Annex B
25. Software variant:	AA
26. Boot loader:	1.0.0

[Bobbydigital]

Telephone Number 0208 on Exchange BROMLEY is served by Cabinet 68

Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Handback Threshold(Mbps)WBC FTTC Availability DateWBC SOGEA Availability DateLeft in Jumper  High Low High Low        Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)WBC FTTP Availability Date

ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date
Left in JumperObserved SpeedsVDSLOther Offerings


Availability Date

Premise environmentStatus

VDSL Range A (Clean)	80	74	20	19	68	Available	Available	--
VDSL Range B (Impacted)	80	72.4	20	19	67	Available	Available	--
FTTP on Demand	330	30	--	Available	--	--
WBC ADSL 2+	Up to 8	--	5.5 to 12.5	Available	--	--
ADSL Max	Up to 5.5	--	4.5 to 8	Available	--	--
WBC Fixed Rate	2	--	--	Available	--	--
Fixed Rate	2	--	--	Available	--	--
Max Observed Downstream Speed (Mbps)	80
Max Upstream Observed Speed (Mbps)	20
Observed Date	2019-02-17
VDSL Multicast	--	--	--	Available	--	--
ADSL Multicast	--	--	--	Available	--	--
Bridge Tap	N
VRI	N
NTEFaceplate	N
Last Test Date	22-02-2019