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Newbie
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Message 1 of 5

Connecting my estate to the BT network.

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We had a new line connected to our property (new build) today, we were told that because our estate was new it still needed to be connected to the outside world. In this day and age I find it quite ridiculous that this is not something that is done as soon as the houses are ready to be moved into. I'm paying for subscription services online that I cannot use and are to expensive to use over a mobile connection. Please can someone at BT get in touch with me to sort this out for me and my neighbours, Some of them have been waiting 3-4 months for BT/Openreach/Whoever to pull there finger out.
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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Connecting my estate to the BT network.

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this is a common problem with new build estates as you can see if you look through some of the posts using search  often the problem is between the builder/contractor/openreach and the customer normally gets little information.

 

the mods may be able to help or at least get an update. they will post a contact us link 




contact mods.jpg


After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email



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Moderator
Moderator
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Message 3 of 5

Re: Connecting my estate to the BT network.

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Hi RhysAllenUK,

 

We can check with Openreach for an update to see when the network will be ready if you send us over your order info. Please use the 'contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.

Thanks

Neil

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Newbie
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Message 4 of 5

Re: Connecting my estate to the BT network.

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Same situation here, moved into a new build back in September, still no broadband. Just keep getting told lies by BT/Open reach... seriously how long can traffic management take? 

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Contributor
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Message 5 of 5

Re: Connecting my estate to the BT network.

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"How long can traffic management take?"

How long's a piece of string?

I've known some take over 12 months.


Had a recent one for a fault in Liverpool take 6 months because they needed to dig up a one way street that was needed for access by emergency vehicles and the alternative routes already had roadworks on so the local Council would't give permission.

Similar vein is a shop in St Helens where the council have rejected 3 applications to dig up their shiney new shopping precint.


Bottom line is if it goes to Civils/Traffic Management its out of Openreaches hands , better off if its a new estate hassling your local councillor

DISCLAIMER: although I work in the industry I do not work for BT and any opinions given are purely my own.