Connecting to HH2

[StaceyW]

I have had the HH2 since September and have no issues with anything connecting to it except a Surface Pro.  Always issues when trying to connect.  I have used the smart set up option in the hub manager in the past and it seems to have worked, however when I use 192.168.1.254 the smart set up option isn’t there.  Has anyone else encountered this?  

[Keith_Beddoe]

Its probably best to factory reset the home hub, using the recessed reset button. 

http://bt.custhelp.com/app/answers/detail/a_id/11386/%7E/how-do-i-reset-my-bt-hub-to-its-factory-set...

Smart setup is best disabled anyway.

Its also possible that BT have removed that feature, as it causes lots of connection issues.