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StaceyW
Aspiring Contributor

on ‎14-01-2021 7h28

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Message 1 of 2

Connecting to HH2

I have had the HH2 since September and have no issues with anything connecting to it except a Surface Pro.  Always issues when trying to connect.  I have used the smart set up option in the hub manager in the past and it seems to have worked, however when I use 192.168.1.254 the smart set up option isn’t there.  Has anyone else encountered this?  

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1 REPLY 1
Keith_Beddoe
Distinguished Sage
Distinguished Sage

‎14-01-2021 7h53 - edited ‎14-01-2021 7h55

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Message 2 of 2

Re: Connecting to HH2

Its probably best to factory reset the home hub, using the recessed reset button. 

http://bt.custhelp.com/app/answers/detail/a_id/11386/%7E/how-do-i-reset-my-bt-hub-to-its-factory-set...

Smart setup is best disabled anyway.

Its also possible that BT have removed that feature, as it causes lots of connection issues.

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