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Beginner
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Message 1 of 2

Connecting with Infinity

When i boot up my computer  the hub broadband blue light comes on then i log onto the internet  after 15 mins

the bb light go red  i try to reset the modem but will not work, the only way can get to work to turn off my computer and hub and boot up again the it will stop on all day my os is win7 no good ringing the help line get more help from my cat

 

 

                                              Doron

 

 

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Contributor
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Message 2 of 2

Re: Connecting with Infinity

with Infinity, you've got the white VDSL modem, and then the black hub

 

are you routinely turning these off?  it is best to leave them switched on all the time if you can

 

the correct sequence is to turn on the white modem first, let it settle, 2 green lights come on power and DSL, after that power up the black hub

 

your computer being on or off during all of this shouldn't matter

 

if it routinely going red to say that you've lost the connection you are going to have to log a call with BT unfortunately

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