cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
739 Views
Message 1 of 9

Connection Drops PPP termination user request

Internet drops multiple times a day. Have taken a look at the logs and got these error messages. 14:05:38, 29 Jul.(147161.490000) PPP LCP Send Termination Request [User request]

Have seen multiple posts about this but no difinitive answer.

Cheers
0 Ratings
8 REPLIES 8
Highlighted
Distinguished Sage
Distinguished Sage
735 Views
Message 2 of 9

Re: Connection Drops PPP termination user request

can you post stats from your hub

are you using the test socket with a filter to see if that helps by eliminating your internal wiring and your faceplate as causing a problem

try quiet line test  dial 17070 option 2  should be quiet and best with corded phone



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Highlighted
732 Views
Message 3 of 9

Re: Connection Drops PPP termination user request

1. Product name:BT Home Hub2. Serial number:+068343+NQ441129293. Firmware version:Software version 4.7.5.1.83.8.236.1.2 (Type A) Last updated 02/07/174. Board version:BT Hub 5A5. DSL uptime:0 days, 00:24:436. Data rate:17014 / 707747. Maximum data rate:17032 / 779588. Noise margin:6.0 / 7.29. Line attenuation:26.5 / 19.010. Signal attenuation:26.5 / 19.211. Data sent/received:9.7 MB / 80.6 MB

Tried everything which other forum posts have said
0 Ratings
Highlighted
Contributor
729 Views
Message 4 of 9

Re: Connection Drops PPP termination user request

My connection was like this a while back, coupled with a gradual drop in download noise margin. The engineer replaced wiring from where cable joined the house and up to a new master socket. It didn’t seem to make much difference at the time then all of a sudden everything got better. Stable for days now with a good speed. I still don’t know why, just happy it’s fixed hopefully.

0 Ratings
Highlighted
Distinguished Sage
Distinguished Sage
710 Views
Message 5 of 9

Re: Connection Drops PPP termination user request

So are you currently connected to test socket with a filter?  The formatting of stats make stats difficult to read



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Highlighted
703 Views
Message 6 of 9

Re: Connection Drops PPP termination user request

Not at the moment no, the connection is up and down regardless of connecting to the test socket. It goes up and down atleast 5 times a day always with the PPP error on the event log
0 Ratings
Highlighted
Distinguished Sage
Distinguished Sage
690 Views
Message 7 of 9

Re: Connection Drops PPP termination user request

You really need to use the test socket to start of with and when connected to test socket check quiet line test. At same time check that there is no dial tone at any extension socket whether in use or not



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Highlighted
669 Views
Message 8 of 9

Re: Connection Drops PPP termination user request

I have used the test socket and it didnt change the fact that im getting multiple connection drops a day. I have tried everything othed forums have suggested such as the quiet line test. It still disconnects multiple times a day.
0 Ratings
Highlighted
Distinguished Sage
Distinguished Sage
648 Views
Message 9 of 9

Re: Connection Drops PPP termination user request

if you are conencted to test socket, quiet line test is ok and there is no dial tone at any extension socket then phone 151 and get engineer visit



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings