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Repuran
Aspiring Contributor
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Message 1 of 5

Connection Issue

I switched back to BT around 6 weeks ago and recived the home hub 4 with an adsl connection. For the first 4 weeks it was excellent and I had a very stable connection but over the last 1 -2 weeks it has slowly deteriated. At first I was getting slow connections at random times once or twice a day but now it happens 6-7 times a day (5-10 minutes at a time) and sometimes even leads to a total disconnection.

 

I know it's not what others are doing on the network as I'm the only one connected and I know it's not the hardware as I've tested my laptop, desktop and smart phone at the bad times and they all have limited or no connection.

 

I've tried chaging the filters and power cyclng the hub. I've also tested the hub in the master socket and the problem still carried on.

 

Do I need to book an engineer visit or can I fix it myself somehow?

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4 REPLIES 4
Distinguished Sage
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Message 2 of 5

Re: Connection Issue

I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951


They normally reply by email or phone directly to you within 3/5 working days they will take personal ownership of your problem until resolved and will keep you informed of progress


They are a UK based BT specialist team who have a good record at getting problems solved


This is a customer to customer self help forum the only BT presence here are the forum moderators
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Repuran
Aspiring Contributor
154 Views
Message 3 of 5

Re: Broadband drops on phone call disconnect.

I have the same problem, and when i'm on a phonecall I hear rarely weird sounds sometimes unbareably loud an from the other end my voice quality is really bad. Would disconnecting the phones temporarily fix thisuntil an engineer visits?

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Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: Broadband drops on phone call disconnect.

I would suggest you post vthe information john46 requested in your other post 

 

edit   to save confusion I have merged both together



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Distinguished Sage
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Message 5 of 5

Re: Broadband drops on phone call disconnect.

no the noise is still there and will affect broadband performance
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