cancel
Showing results for 
Search instead for 
Did you mean: 
Travelstar
Contributor
374 Views
Message 1 of 7

Connection Issues during initial install period

Go to solution

Hello! Hopefully someone will be able to help me.

 

I recently switched to BT Broadband from another provider, however during the initial 14 days when you are meant to leave your router on I ended up having to switch it off quite a bit as my gas mains were being replaced (the gas mains are right next to my BT master socket) which meant a equiptment had to be turned off, moved, etc. Consequently my line has not adjusted correctly which is something I would like to resolve.

 

Initially my line was connecting using fastpath, but now appears to just stay interleaved and ideally I would like to stay on fastpath as it greatly improves connecting to my office's internet conferencing facilities which I use a lot. Any ideas on how I can get BT to re-stablise my line?

 

Here are my line stats for reference:

 

Line state:Connected
Connection time:0 days, 01:09:09
Downstream:16.96 Mbps
Upstream:1.17 Mbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.5 Annex A
Latency type:Interleaved
Noise margin (Down/Up):6.0 dB / 6.3 dB
Line attenuation (Down/Up):17.8 dB / 8.9 dB
Output power (Down/Up):16.6 dBm / 12.3 dBm
FEC Events (Down/Up):60934 / 0
CRC Events (Down/Up):67 / 0
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):1382 / 0
Error Seconds (Local/Remote):56 / 0
0 Ratings
6 REPLIES 6
gouledw
Recognised Expert
346 Views
Message 2 of 7

Re: Connection Issues during initial install period

Go to solution

Hi Travelstar,

If you have finished the training period, then to get you're Latency setting changed you will have to contact the mods, you can do that by following this link: http://bt.custhelp.com/app/contact_email/c/4951

Travelstar
Contributor
342 Views
Message 3 of 7

Re: Connection Issues during initial install period

Go to solution

Thank you for your help. Mods have now been contacted.

0 Ratings
Travelstar
Contributor
315 Views
Message 4 of 7

Re: Connection Issues during initial install period

Go to solution

Does anyone know the usual turnaround time for the mods?

0 Ratings
Distinguished Sage
312 Views
Message 5 of 7

Re: Connection Issues during initial install period

Go to solution
Hi yes they will contact you personally by email or phone. Normally within 3 days
0 Ratings
Travelstar
Contributor
298 Views
Message 6 of 7

Re: Connection Issues during initial install period

Go to solution

They have indeed now contacted me and the rep/mod has updated my profile.

 

Thanks all for your help.

0 Ratings
Distinguished Sage
293 Views
Message 7 of 7

Re: Connection Issues during initial install period

Go to solution
Hi travelstar glad all is ok now if you ever need any furtherhelp pleasepostback as someone here will be glad to hrlelp
0 Ratings