Hello! Hopefully someone will be able to help me.
I recently switched to BT Broadband from another provider, however during the initial 14 days when you are meant to leave your router on I ended up having to switch it off quite a bit as my gas mains were being replaced (the gas mains are right next to my BT master socket) which meant a equiptment had to be turned off, moved, etc. Consequently my line has not adjusted correctly which is something I would like to resolve.
Initially my line was connecting using fastpath, but now appears to just stay interleaved and ideally I would like to stay on fastpath as it greatly improves connecting to my office's internet conferencing facilities which I use a lot. Any ideas on how I can get BT to re-stablise my line?
Here are my line stats for reference:
Solved! Go to Solution.
They have indeed now contacted me and the rep/mod has updated my profile.
Thanks all for your help.