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Thornea
Contributor
241 Views
Message 11 of 16

Re: Connection Problems

Had a bad bout of lag/packet loss 5pm-6.30ish pm

Test at 7.26pm seams to have stabalised (will try to get tests next time when lag/packet loss is bad)...

 

BT SPEED TEST........

 

1. Best Effort Test:  -provides background information.

Download  Speed 10.36 Mbps    0 Kbps 21 Mbps Max Achievable Speed

 Download speedachieved during the test was - 10.36 Mbps  For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.  IP Profile for your line is - 16.72 Mbps

2. Upstream Test:  -provides background information.

Upload Speed 931 Kbps    0 Kbps 832 Kbps Max Achievable Speed

Upload speed achieved during the test was - 931Kbps  Additional Information:  Upstream Rate IP profile on your line is - 832 Kbps

We were unable to identify any performance problem with your service at this time. It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly. If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

We have identified that you have additional services enabled on you broadband line, please click continue to run advanced service tests.

 

Test for -  Assured Rate - For example this service can be used for catch-up TV e.g. BT Vision

 

1. Assured Rate Test:  -provides background information.

Download Speed 2 Mbps    0 Kbps 0 Kbps Max Achievable Speed

 Download speed achieved during the test was - 2 Mbps  For your connection, the acceptable range of speeds is 0 Kbps-0 Kbps .  Additional Information:  Assured Rate IP profile on your line is - 0 Kbps

We were unable to identify any performance problem with your service at this time.

 

ROUTER STATS...(BT HOME HUB 3.0)

Hub Firmware Information

Current firmware: V100R001C01B031SP09_L_B Last updated: Unknown

 

Internet Connection Configuration

Connection information

Connection time:  0 day, 04:53:54 Data transmitted/received (GB):  0.125 / 0.990 Broadband username:  bthomehub@btbroadband.com Password:  Not configured

 

ADSL Line Status Connection information Line state:  Connected Connection time:  0 day, 04:54:36 Downstream:  18,947 Kbps Upstream:  1,155 Kbps

  ADSL settings

VPI/VCI:  0/38 Type:  PPPoA Modulation:  G.992.5 Annex A Latency type:  Fast Noise margin (Down/Up):  3.1 dB / 5.9 dB Line attenuation (Down/Up):  19.5 dB / 9.5 dB Output power (Down/Up):  0.0 dBm / 12.3 dBm FEC Events (Down/Up):  0 / 0 CRC Events (Down/Up):  505897 / 2 Loss of Framing (Local/Remote):  0 / 0 Loss of Signal (Local/Remote):  0 / 0 Loss of Power (Local/Remote):  0 / 0 Loss of Link (Remote):  0 HEC Errors (Down/Up):  419301 / 6 Error Seconds (Local/Remote):  0 / 2      

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Thornea
Contributor
229 Views
Message 12 of 16

Re: Connection Problems

9.24am Weds 21st

 

No Lag or Packet Loss Using Ping Plotter this morning

 

 

ADSL Line Status

Connection information  

 

Line state:

Connected

 

Connection time:

0 day, 01:21:35

 

Downstream:

18,687 Kbps

 

Upstream:

1,156 Kbps

 

ADSL settings

 

VPI/VCI:

0/38

 

Type:

PPPoA

 

Modulation:

G.992.5 Annex A

 

Latency type:

Interleaved

 

Noise margin (Down/Up):

3.1 dB / 6.0 dB

 

Line attenuation (Down/Up):

19.5 dB / 9.5 dB

 

Output power (Down/Up):

0.0 dBm / 12.1 dBm

 

FEC Events (Down/Up):

16228226 / 0

 

CRC Events (Down/Up):

0 / 0

 

 

Loss of Framing (Local/Remote):

0 / 0

 

Loss of Signal (Local/Remote):

0 / 0

 

Loss of Power (Local/Remote):

0 / 0

 

Loss of Link (Remote):

0

 

HEC Errors (Down/Up):

0 / 0

 

Error Seconds (Local/Remote):

0 / 0

 

 

 

 BT SPEED TEST

 

1. Best Effort Test:  -provides background information.

Download  Speed 13.73 Mbps    0 Kbps 21 Mbps Max Achievable Speed

 Download speedachieved during the test was - 13.73 Mbps  For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.  IP Profile for your line is - 16.49 Mbps

2. Upstream Test:  -provides background information.

Upload Speed 986 Kbps    0 Kbps 832 Kbps Max Achievable Speed

Upload speed achieved during the test was - 986Kbps  Additional Information:  Upstream Rate IP profile on your line is - 832 Kbps

We were unable to identify any performance problem with your service at this time. It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly. If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

We have identified that you have additional services enabled on you broadband line, please click continue to run advanced service tests.

 

 

 

 

1. Assured Rate Test:  -provides background information.

Download Speed 15.55 Mbps    0 Kbps 0 Kbps Max Achievable Speed

 Download speed achieved during the test was - 15.55 Mbps  For your connection, the acceptable range of speeds is 0 Kbps-0 Kbps .  Additional Information:  Assured Rate IP profile on your line is - 0 Kbps

We were unable to identify any performance problem with your service at this time.

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Distinguished Sage
221 Views
Message 13 of 16

Re: Connection Problems

hi could you try a ping test using cmd prompt to bbc.co.uk rather than ping plotter
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Thornea
Contributor
216 Views
Message 14 of 16

Re: Connection Problems

Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

 

C:\Users\Richard McDowell>ping bbc.co.uk

 

Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data:

Reply from 212.58.241.131: bytes=32 time=34ms TTL=241

Reply from 212.58.241.131: bytes=32 time=34ms TTL=241

Reply from 212.58.241.131: bytes=32 time=34ms TTL=241

Reply from 212.58.241.131: bytes=32 time=35ms TTL=241

Ping statistics for 212.58.241.131:    

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds:     Minimum = 34ms, Maximum = 35ms, Average = 34ms

 

 

 

C:\Users\Richard McDowell>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.241.131] over a maximum of 30 hops:

 

1    <1 ms    <1 ms    <1 ms  BTHomeHub.home [192.168.1.254]  

2    19 ms    19 ms    19 ms  217.32.147.100  

3    20 ms    18 ms    19 ms  217.32.147.126  

4    28 ms    25 ms    23 ms  213.120.181.174  

5    23 ms    23 ms    23 ms  213.120.179.42  

6    24 ms    23 ms    24 ms  213.120.179.182  

7    25 ms    23 ms    23 ms  acc2-10GigE-11-2-0.sf.21cn-ipp.bt.net [109.159.2 51.206]  

8    42 ms    35 ms    36 ms  core2-te0-0-0-4.ealing.ukcore.bt.net [109.159.25 1.155]  

9    71 ms    34 ms    34 ms  peer2-xe11-1-0.telehouse.ukcore.bt.net [109.159. 254.118]  

10    32 ms    36 ms    32 ms  194.74.65.42  

11     *        *        *     Request timed out.  

12    43 ms    34 ms    34 ms  ae1.er01.rbsov.bbc.co.uk [132.185.254.46]  

13    36 ms    36 ms    36 ms  132.185.255.134  

14    35 ms    35 ms    35 ms  212.58.241.131

Trace complete.

C:\Users\Richard McDowell>

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Highlighted
Thornea
Contributor
213 Views
Message 15 of 16

Re: Connection Problems

21st March 2.54pm

 

ROUTER STATUS

 

ADSL Line Status Connection information Line state:  Connected Connection time:  0 day, 06:55:09 Downstream:  18,687 Kbps Upstream:  1,156 Kbps

ADSL settings

VPI/VCI:  0/38 Type:  PPPoA Modulation:  G.992.5 Annex A Latency type:  Interleaved Noise margin (Down/Up):  2.8 dB / 6.2 dB Line attenuation (Down/Up):  19.5 dB / 9.5 dB Output power (Down/Up):  0.0 dBm / 12.1 dBm FEC Events (Down/Up):  92959937 / 0 CRC Events (Down/Up):  230 / 157 Loss of Framing (Local/Remote):  0 / 0 Loss of Signal (Local/Remote):  0 / 0 Loss of Power (Local/Remote):  0 / 0 Loss of Link (Remote):  0 HEC Errors (Down/Up):  206 / 119 Error Seconds (Local/Remote):  0 / 124

 

 

 

 

BT SPEED TEST

1. Best Effort Test:  -provides background information.

Download  Speed 3.72 Mbps    0 Kbps 21 Mbps Max Achievable Speed

 Download speedachieved during the test was - 3.72 Mbps  For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.  IP Profile for your line is - 16.49 Mbps

2. Upstream Test:  -provides background information.

Upload Speed 908 Kbps    0 Kbps 832 Kbps Max Achievable Speed

Upload speed achieved during the test was - 908Kbps  Additional Information:  Upstream Rate IP profile on your line is - 832 Kbps

This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.

 

If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

 

 

BTSPEED TEST PART 2 with speedtest@speedtest_domain router login 

 

1. Best Effort Test:  -provides background information.

Download  Speed 14.71 Mbps    0 Kbps 21 Mbps Max Achievable Speed

 Download speedachieved during the test was - 14.71 Mbps  For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.  IP Profile for your line is - 16.49 Mbps

2. Upstream Test:  -provides background information.

Upload Speed 923 Kbps    0 Kbps 832 Kbps Max Achievable Speed

Upload speed achieved during the test was - 923Kbps  Additional Information:  Upstream Rate IP profile on your line is - 832 Kbps

Your service was found to be performing poorly. Please raise a fault with your service provider, stating that the BT Performance Tester tool indicates poor service throughput performance after the third test.

We have identified that you have additional services enabled on you broadband line, please click continue to run advanced service tests.

 

PART 3 ADDITIONAL SERVICES

 

1. Assured Rate Test:  -provides background information.

Download Speed 14.99 Mbps    0 Kbps 0 Kbps Max Achievable Speed

 Download speed achieved during the test was - 14.99 Mbps  For your connection, the acceptable range of speeds is 0 Kbps-0 Kbps .  Additional Information:  Assured Rate IP profile on your line is - 0 Kbps

Your service was found to be performing poorly. Please raise a fault with your service provider, stating that the BT Performance Tester tool indicates poor service throughput performance after the third test.

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Distinguished Sage
207 Views
Message 16 of 16

Re: Connection Problems

all looks ok at this time
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