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markp1
Beginner
423 Views
Message 1 of 6

Connection Speed Dropping

Recently, our internet speed has dropped right down for periods of time. A restart of our homehub can help but speedtests also indicate sharp drop-offs in speed for short periods of time. In addition, we seem to have some noise on our line although we are testing through a wireless phone (no cabled phone) through the master socket. Have also been disappointed that watching BT Sport on Youview box, the picture freezes quite often despite speedtest indicating speed of c30-32Mb/s. I feel that our connection is not stable.

 

Homehub stats below

 

1. Product name:BT Home Hub
2. Serial number:+068543+NQ52027914
3. Firmware version:Software version 4.7.5.1.83.8.222.1.1 (Type A) Last updated 19/02/16
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 02:14:28
6. Data rate:5063 / 34993
7. Maximum data rate:5043 / 42884
8. Noise margin:6.0 / 10.3
9. Line attenuation:38.3 / 25.4
10. Signal attenuation:25.2 / 22.8
11. Data sent/received:110.1 MB / 1.4 GB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:Yes
14. 2.4 GHz Wireless network/SSID:BTHub5-86NG
15. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:WPA2
17. 2.4 GHz Wireless channel:Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:BTHub5-86NG
19. 5 GHz Wireless connections:Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:WPA2
21. 5 GHz Wireless channel:Automatic (Smart Wireless)
22. Firewall:Default
23. MAC Address:54:64:d9:1a:92:2a
24. Modulation:G.993.2 Annex B
25. Software variant:AA
26. Boot loader:1.0.0

 

Any help much appreciated

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5 REPLIES 5
john46
Distinguished Sage
422 Views
Message 2 of 6

Re: Connection Speed Dropping

Have you tried the quiet line test dial 17070 option 2 you should hear no noise if you can hear noise then it needs reporting to BT faults on 151 with no mention of broadband in the call
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john46
Distinguished Sage
419 Views
Message 3 of 6

Re: Connection Speed Dropping

Please stop restarting your hub as every restart is seen by the DLM as a fault and you will find your noise margin increasing and your connection speed dropping
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DavidM
Moderator
Moderator
366 Views
Message 4 of 6

Re: Connection Speed Dropping

Hi @markp1 and welcome.

 

If you've got noise on your line then it will have a negative effect on the connection so you need to get that sorted first. Have you reported the line fault to 151?

 

Cheers

 

David

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markp1
Beginner
357 Views
Message 5 of 6

Re: Connection Speed Dropping

Thanks for help. Thought it was noise on line but test on BT website says everything is ok.....don't want to be charged for a visit.

 

Just trying to get hold of a corded phone to double check line noise - then will report to 151

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DavidM
Moderator
Moderator
337 Views
Message 6 of 6

Re: Connection Speed Dropping

Thanks for confirming that @markp1. Let me know how you get on with the corded phone.

 

Cheers

 

David

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