We have been with BT Infinity for a few years now and never ever had any issues before.
We connect at around 78mb down and 19mb up and our connection has always been super reliable.
I run a popular Twitch stream so my upload speed is vital.
This week it appears my connection is being throttled right when i start streaming at around 11am every weekday.
I have been streaming without issues since February 2016 so this has only just started happening this week.
I will have to cancel BT Infinity if this continues and change ISP to something else as i need this upload speed to remain at what we are paying for. I feel like i'm now being ripped off considering new customers get such a better deal than what we have and other ISP's are looking far better.
Is there anything i can do? Any person at BT i can talk to regarding checking if throttling is being enabled on our BT Infinity package?
My twitch stream is essentially a business so this is affecting my earning potential.
Any help is truly appreciated.
Thank you very much.
P.S My BT Infinity speed details below...
|VDSL Range A (Clean)||80||68.1||20||20||--||Available||--||--|
|VDSL Range B (Impacted)||78.2||50.7||20||14.3||--||Available||--||--|
|WBC ADSL 2+||Up to 1||--||1 to 3.5||Available||--||Yes|
|ADSL Max||Up to 1||--||0.75 to 2.5||Available||--||--|
|WBC Fixed Rate||0.5||--||--||Available||--||Yes|
Bt do not throttle conenctions anymore so there must be another cause are you using wired or wireless to run your tests? can you use a wired conection and run btspeedtster and when first test completes then run diagnostic test and post the results preferably here rather than a link
yo do realise that running a business on a residential line is not permitted by the T&C - or are you actually a business customer?
We seem to be having the same - BT Infinity.
In the evenings it seems we're below 10mb download, in the morning past 9am we're seeing 75mb download.
Any chance you managed to fix this your side?