Hello,
We have been with BT Infinity for a few years now and never ever had any issues before.
We connect at around 78mb down and 19mb up and our connection has always been super reliable.
I run a popular Twitch stream so my upload speed is vital.
This week it appears my connection is being throttled right when i start streaming at around 11am every weekday.
I have been streaming without issues since February 2016 so this has only just started happening this week.
I will have to cancel BT Infinity if this continues and change ISP to something else as i need this upload speed to remain at what we are paying for. I feel like i'm now being ripped off considering new customers get such a better deal than what we have and other ISP's are looking far better.
Is there anything i can do? Any person at BT i can talk to regarding checking if throttling is being enabled on our BT Infinity package?
My twitch stream is essentially a business so this is affecting my earning potential.
Any help is truly appreciated.
Thank you very much.
Nick
P.S My BT Infinity speed details below...
| VDSL Range A (Clean) | 80 | 68.1 | 20 | 20 | -- | Available | -- | -- |
| VDSL Range B (Impacted) | 78.2 | 50.7 | 20 | 14.3 | -- | Available | -- | -- |
| WBC ADSL 2+ | Up to 1 | -- | 1 to 3.5 | Available | -- | Yes |
| ADSL Max | Up to 1 | -- | 0.75 to 2.5 | Available | -- | -- |
| WBC Fixed Rate | 0.5 | -- | -- | Available | -- | Yes |
| Fixed Rate | 0.5 | -- | -- | Available | -- | -- |
| VDSL Multicast | -- | -- | -- | Available | -- | -- |
| ADSL Multicast | -- | -- | -- | Available | -- | -- |
