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Connection crippled on AOVPN (always-on vpn)

Hi

I am currently working from home - when using my laptop over wifi without a vpn connection I get around 33mb download, which is fine.

As soon as I connect to AOVPN, the vpn provided for me by work, the connection drops to <1mb download which is useless.

If I use a commercial vpn, my download speed is fine.

I never had this issue using AOVPN at my old address ~3 weeks ago, where I was also with BT.

 

My question is, could BT be throttling the two UDP Ports that AO-VPN uses (4500 and 500)

 

I have tried calling their customer service who were absolutely useless - does anyone else have any ideas?

 

Thanks in advance 

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